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- Tasks: Support the Technical Department with admin tasks, data management, and document presentations.
- Company: Join a dynamic team focused on technical communications and process control.
- Benefits: Competitive salary of £30,000 and opportunities for professional growth.
- Why this job: Perfect for tech-savvy individuals who thrive in a collaborative environment.
- Qualifications: Strong Word and Excel skills; experience in Process Control or Communications preferred.
- Other info: Located in the Weybridge area, ideal for local talent.
Technical Communications Administrator
Technical Communications Administrator
Our client is seeking a good Administrator who can provide assistance in all activities of the Technical Department. You will provide technical information and support to all internal and external areas of the business, ensure that all records are maintained and that information provided is up-to-date. You will also ensure that you attain the highest level of product knowledge for all company products in order to provide total customer satisfaction.
The role will involve reviewing Product Information Sheets. Editing and maintaining such documents on respective database. Sourcing up dates/modifications and conducting any necessary tests to validate such changes. You will also control the distribution of such up-dates/modifications where necessary and review all manuals as well as validate, edit and check for accuracy, saving digital documents in a format for the Product Technical Web Site. You will also be responsible for creating and maintaining Product data Sheets and ensure Technical information received is forwarded onto the relevant Technical Specialists.
Another part of the role will be to source, review, edit and configure Technical Documentation for the Product Technical Center Web Site and maintain and publish Technical Documentation on the PTC Web Site.
You will also represent, manage and promote use of the help desk and monitor usage and encourage Technical team members to answer and close issues raised in good time. You will provide training of use related to the Help desk
TECHNICAL SUPPORT
This role requires you to provide technical support when required. You will also contribute to the maintenance of the technical database for problems and solutions for all products and you will provide assistance to Distributors who should call for assistance.
Researching Technical inquiries:
Raised by customers on existing products.
Raised by product Development (Technical Bulletins).
Communicate technical inquiries / feedback to company product suppliers.
TECHNICAL TRAINING SUPPORT
You will continually evaluate the procedures for arranging Technical Training courses, provide and maintain Technical Training request forms, create and provide Trainees Certification of attendance on Training courses if required, create and maintain any relevant Training documentation and maintain the Training schedule. You will communicate and agree with Technical Specialist staff the training commitments.
STOCK RECORDS
This role will require you to maintain the Axis computer system of product code references and respective weights and measures. You will also assist with set-up and/or importation of Spare Parts Bills of Materials with pricing and assist with establishing and maintaining the implementation of any processes that is created to control the stock levels of current and new parts, using available records of forecast machine sales and historic parts usage. You will ensure that Parts detail changes are implemented as a result of any Product Information given by company suppliers.
Personal Qualities
Professional and smart appearance, flexible, self motivated, initiative and enthusiasm, attention to detail. Team player, organised and good sense of humour.
Skills
Good communicator, PC Literate, good command of the English language, an understanding and interest in how things work. Document Control Processes IT – Microsoft packages to create Document presentations
Experience
2 years experience within a process control or communications environment ideally.
£30.000P.A.
Weybridge Area
Technical Administrator employer: Skillframe Ltd
Contact Detail:
Skillframe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Administrator
✨Tip Number 1
Make sure to highlight your experience with Word and Excel in any conversations or networking opportunities. These skills are crucial for the Technical Communications Administrator role, and demonstrating your proficiency can set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with the specific technical tools and software used in Process Control or Communications environments. Showing that you have a solid understanding of these systems can greatly enhance your appeal to the hiring team.
✨Tip Number 3
Develop your interpersonal skills by engaging in team projects or volunteer work. Being able to communicate effectively and work well with others is essential for this role, so any experience that showcases these abilities will be beneficial.
✨Tip Number 4
Research the company’s current projects and initiatives related to their Technical Department. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the position and the organization.
We think you need these skills to ace Technical Administrator
Some tips for your application 🫡
Highlight Relevant Skills: Make sure to emphasize your proficiency in Word and Excel, as well as any experience you have in maintaining databases or websites. Tailor your CV to showcase these skills prominently.
Showcase Administrative Experience: Detail your previous administrative roles, especially those related to Process Control or Communications. Provide specific examples of tasks you've handled that align with the job description.
Demonstrate Interpersonal Skills: Since strong interpersonal skills are crucial for this role, include examples of how you've effectively communicated or collaborated with team members or clients in past positions.
Craft a Compelling Cover Letter: Write a cover letter that not only summarizes your qualifications but also expresses your enthusiasm for the role. Mention why you are interested in working for this client and how you can contribute to their Technical Department.
How to prepare for a job interview at Skillframe Ltd
✨Showcase Your Technical Skills
Make sure to highlight your proficiency in Word and Excel during the interview. Prepare examples of how you've used these tools in previous roles, especially in creating documents or managing data.
✨Demonstrate Your Administrative Experience
Be ready to discuss your past administrative roles, particularly any experience related to Process Control or Communications. Share specific tasks you handled that align with the responsibilities of the Technical Communications Administrator.
✨Prepare for Interpersonal Questions
Since strong interpersonal skills are crucial for this role, think of examples where you've successfully communicated with team members or clients. Be prepared to explain how you handle conflicts or collaborate effectively.
✨Familiarize Yourself with the Company
Research the company and its technical department before the interview. Understanding their products, services, and culture will help you tailor your responses and show genuine interest in the position.
