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For Companies At a Glance
- Tasks: Manage diaries, schedule customer visits, and handle invoicing and payments.
- Company: Join a dynamic team focused on excellent customer service.
- Benefits: Competitive salary, quarterly bonuses, and full training provided.
- Why this job: Perfect for those who love organisation and want to make a difference in customer satisfaction.
- Qualifications: Strong communication skills and computer literacy required.
- Other info: Office-based role with a supportive environment and growth opportunities.
The predicted salary is between 16200 - 21600 £ per year.
Our client is seeking a good administrator who can also be responsible for diary management for 2 company drivers. You will use a CRM database which produces reports each month of approximately 300 customers who need their machines serviced. You will make contact with the customers and arrange suitable dates for a visit. You will also be able to route plan using Google Maps to ensure the most effective routes.
You will take payments over the phone and also invoice using Xero and an in-house package. You will also be responsible for answering calls, general administration, post and stationery orders.
The successful candidate will have a confident telephone manner, ability to work to daily and monthly targets, and have superb customer service skills. You will have clear and concise communication skills in order to relay instructions and you will be computer literate with accurate data entry skills. Full training will be given on the systems used.
Office Based: Monday - Friday, 9am - 6pm £27,000 P.A. Quarterly bonus (Approx £2K) West Byfleet
Locations
Administrator/Scheduler in Surrey, West Byfleet employer: Skillframe Ltd
Contact Detail:
Skillframe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator/Scheduler in Surrey, West Byfleet
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps us connect with them on a personal level.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls and payments, it’s crucial to sound confident and friendly. We recommend doing mock calls with friends to get comfortable before the real deal.
✨Tip Number 3
Brush up on your CRM knowledge! Familiarise yourself with common CRM systems and data entry techniques. This will help us impress during the interview and show that we’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It keeps us on their radar and shows our enthusiasm for the role. Plus, it’s a great way to reiterate why we’re the perfect fit!
We think you need these skills to ace Administrator/Scheduler in Surrey, West Byfleet
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in administration and diary management. We want to see how you've handled similar tasks before, so don’t be shy about showcasing your skills!
Show Off Your Communication Skills: Since you'll be dealing with customers and drivers, it's crucial to demonstrate your confident telephone manner. Use clear and concise language in your application to reflect this ability.
Highlight Your Tech Savvy: Mention any experience you have with CRM databases, Xero, or similar software. We love candidates who are comfortable with technology, so let us know how you’ve used these tools in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Skillframe Ltd
✨Know Your CRM
Familiarise yourself with CRM systems, as you'll be using one in the role. Brush up on how to generate reports and manage customer data efficiently. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Master Diary Management
Since you'll be managing diaries for drivers, practice discussing how you would prioritise tasks and schedule appointments. Be prepared to share examples of how you've successfully managed multiple schedules in the past.
✨Communication is Key
With a focus on customer service, practice your telephone manner. Role-play common scenarios where you might need to handle customer inquiries or complaints. Clear and concise communication will be crucial, so make sure you can articulate your thoughts well.
✨Show Off Your Tech Skills
Be ready to discuss your experience with tools like Google Maps for route planning and Xero for invoicing. If you have any examples of how you've used technology to improve efficiency, share those during the interview to demonstrate your tech-savviness.
