At a Glance
- Tasks: Support customers, manage orders, and coordinate installations in a tech-focused role.
- Company: Join a friendly, growing technology company in Sunbury-on-Thames.
- Benefits: Competitive salary, hands-on experience, and opportunities for career growth.
- Other info: Dynamic role with varied tasks and a supportive team environment.
- Why this job: Be at the forefront of technology and customer service while learning about AI.
- Qualifications: Enthusiastic, organised, and tech-savvy individuals with a passion for learning.
TECHNICAL ADMINISTRATOR & CUSTOMER SERVICE REPRESENTATIVE 📍 Sunbury-on-Thames | Office-Based | Full-Time 💷 £25,000 - £26,000 per annum 🕘 Monday - Friday 🚀 Join a Small & Friendly Technology-Focused Team Are you organised, enthusiastic and confident with technology, with a natural ability to build great relationships with customers?
Our client is a well-established and growing company based in Sunbury-on-Thames, and they are looking for a motivated Technical Administrator & Customer Service Representative to join their friendly, close-knit team.
This is a varied and rewarding role where no two days are the same.
You’ll play an important part in supporting customers, coordinating installations and training, managing orders and stock, and helping the wider team keep the business running smoothly. 💻 A Role at the Heart of Technology Technology is a key part of this position.
You’ll use a range of digital and technical tools in your day-to-day work, so being tech-savvy, curious and willing to learn is essential.
You should be comfortable using everyday applications such as Microsoft Office and have an interest in the rapidly evolving world of Artificial Intelligence (AI).
Experience using AI platforms such as Chat GPT and Google Gemini would be highly advantageous.
You’ll also have the opportunity to explore and embrace emerging AI technologies, including Microsoft Dragon Copilot, as the business continues to adopt new tools and ways of working. 🤝 What You’ll Be Doing Your responsibilities will be varied and may include:
- Providing professional and friendly customer service and technical support
- Managing customer enquiries and helping to resolve queries efficiently
- Coordinating installations, customer training and appointments
- Processing and managing customer orders
- Monitoring stock levels and assisting with stock management
- Supporting the wider team with administrative and organisational tasks
- Helping deliver customer training and demonstrations
- Assisting with marketing activities and communications
- Using technology and AI tools to improve efficiency and support day-to-day operations
- Working closely with colleagues across the business to ensure customers receive an excellent experience 🌱 Who We’re Looking For We’re looking for someone who is:
- Enthusiastic, proactive and organised
- Confident communicating with customers and colleagues
- Comfortable working across multiple tasks and priorities
- Naturally curious about technology and keen to learn
- Confident using Microsoft Office and everyday digital applications
- Interested in AI and emerging technologies
- A good problem-solver who enjoys finding practical solutions
- Professional, approachable and customer-focused
- A strong team player who is happy to get stuck in and take responsibility
- Motivated to develop their knowledge and career within a technology-focused organisation Previous experience in administration, customer service, technical support, coordination or a similar environment would be beneficial, but attitude, enthusiasm and a willingness to learn are equally important. 🌟 Why Join?
This is an excellent opportunity for someone who wants more than a traditional administration role.
You’ll become an important member of a growing organisation, gaining hands-on experience across technology, customer service, administration, AI, training and marketing.
With technology and AI developing at an incredible pace, this role offers the opportunity to continually expand your skills and knowledge while building a long-term career within a forward-thinking organisation.
If you’re bright, personable, technically curious and ready for a varied role where you can make a real contribution, we’d love to hear from you.
Due to the amount of applications we are receiving, we apologise but do not always have the time to respond to everyone individually.
We ask that you apply online initially and not call the office.
If your application is successful, we will call you within 7 days of receipt
Technical Administrator | Customer Service Representative in Sunbury-on-Thames employer: Skillframe Ltd
Join a well-established and friendly business in Sunbury, where you will thrive in a supportive work culture that values precision and organisation. This full-time, office-based role offers a dynamic environment with opportunities for professional growth, as you engage with customers, suppliers, and internal teams, all while enjoying a competitive salary of £27,000 – £28,000 P.A.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Administrator | Customer Service Representative in Sunbury-on-Thames
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Skillframe Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Skillframe Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Administrator | Customer Service Representative in Sunbury-on-Thames
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Skillframe Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Skillframe Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Skillframe Ltd!
How to prepare for a job interview at Skillframe Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
