At a Glance
- Tasks: Support customers, coordinate installations, manage orders, and assist with marketing.
- Company: A growing company in Sunbury-on-Thames with a friendly team atmosphere.
- Benefits: Competitive salary, full training, and opportunities for career growth.
- Other info: Join a supportive team and build a stable, long-term career.
- Why this job: Enjoy variety every day while making a real impact in customer service.
- Qualifications: Confident communicator, tech-savvy, organised, and eager to learn.
Our client is a well-established, growing company based in Sunbury-on-Thames, and they’re looking for a bright, enthusiastic and proactive Administrator / Customer Service Representative to join their friendly, close-knit team. This is a fantastic opportunity for someone who loves working with people, enjoys variety and isn’t afraid to get stuck in! You’ll be at the heart of the business, supporting customers, coordinating installations and training, managing orders and stock, and helping the wider team keep everything running smoothly.
WHAT YOU’LL BE DOING
- Customer Service: Provide friendly, professional support to customers via phone, email and video calls, ensuring every interaction leaves a positive impression.
- Client Installations & Training: Coordinate and deliver remote installation and training sessions using platforms such as Teams and Zoom.
- Customer Feedback: Assist with customer satisfaction surveys, gathering valuable feedback and helping to report on customer experience.
- Orders & Stock: Manage web and email orders while helping coordinate stock, deliveries and logistics.
- Marketing Support: Get involved with marketing activities and initiatives, helping the business continue to grow.
- Administration: Provide general administrative support across the business — no two days are quite the same!
WHAT WE’RE LOOKING FOR
- A confident and friendly communicator with a genuine passion for customer service
- Tech-savvy and comfortable using phones, email and online platforms such as Teams and Zoom
- Organised and proactive, with great attention to detail
- Enthusiastic, positive and happy to take on a variety of tasks
- A natural problem-solver who enjoys finding solutions
- Keen to learn, develop and build a long-term career
- Local to the Sunbury-on-Thames area and happy working in a friendly, office-based environment
WHY YOU’LL LOVE WORKING HERE
- Full training provided – you don’t need to know everything from day one!
- A genuinely supportive team – work alongside friendly people in a welcoming environment.
- Variety every day – from customer support to installations, orders and marketing, you’ll never be stuck doing the same thing all day.
- Room to grow – develop your skills and take your career to the next level.
- Great office atmosphere – a small, close-knit team where your contribution really matters.
- Stable, long-term opportunity – build a career with an established and growing company.
If you’re friendly, organised, confident and ready to make a difference, we’d love to hear from you! Apply today and take the next step in your career.
Due to the amount of applications we are receiving, we apologise but do not always have the time to respond to everyone individually. We ask that you apply online initially and not call the office. If your application is successful, we will call you within 7 days of receipt.
Administrator | Customer Service in Sunbury-on-Thames employer: Skillframe Ltd
Join a well-established and friendly business in Sunbury, where you will thrive in a supportive work culture that values precision and organisation. This full-time, office-based role offers a dynamic environment with opportunities for professional growth, as you engage with customers, suppliers, and internal teams, all while enjoying a competitive salary of £27,000 – £28,000 P.A.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator | Customer Service in Sunbury-on-Thames
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Skillframe Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Skillframe Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator | Customer Service in Sunbury-on-Thames
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Skillframe Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Skillframe Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Skillframe Ltd!
How to prepare for a job interview at Skillframe Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
