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- Tasks: Transform and optimise service processes while providing top-notch support to customers.
- Company: Join a dynamic team focused on improving service efficiency.
- Benefits: Competitive salary, bonus, health insurance, and pension contributions.
- Why this job: Make a real difference by streamlining systems and enhancing customer experiences.
- Qualifications: Strong organisational skills, Excel proficiency, and a full UK driving licence required.
- Other info: Office-based role with opportunities for project management and field visits.
The predicted salary is between 28000 - 42000 £ per year.
Service Administrator Our client is seeking and well organised and motivated individual who is looking for a challenge. This is a great opportunity to change a system that does not work, into a system that does and make the role your own. You will provide a fast and efficient service to customers in the diagnosis of faults and repairs of machines and you will be able to provide schemes to end user chains via dealers. You will understand the existing process and identify areas of improvement with the MD and then implement them in conjunction with service engineers and customer service. The successful candidate will review how estimates are produced and spend time with engineers in the workshop. You will also understand existing goods in procedures and include all attachments to estimates. The role will also include devising a system for engineers to capture photos and devising daily routine flow of work and management of go ahead from customers. You will manage the goods in register, set what engineers record and when, extract details of all large machine customers and offer them service with incentives, take payments for service work and call outs, control invoicing, implement the Outlook diary system to manage engineers diaries and develop a set of reports showing productivity and revenues. You will also ensure that all colleagues can find the status of works in progress on all service jobs and report activity to colleagues weekly and monthly. The ideal candidate will have the ability to work methodically from start to finish and complete tasks, manage projects and be prepared to accompany engineers in the field on visits from time to time. You will be able to demonstrate Microsoft Excel ability in filtering and using spreadsheets as well as demonstrate ability to construct letters and write grammatically correct emails. You will be able to show past experience of diary management and bookings using Outlook. Full UK Driving licence essential. Office based only from Monday – Friday, 8.30am – 5.00pm Twickenham area £35.0000+ £2K bonus Bupa, after 6 months & 4% contributory pension
Service Administrator employer: Skillframe Ltd
Contact Detail:
Skillframe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing that Service Administrator role.
✨Tip Number 3
Prepare for the interview by practising common questions related to service administration. Think about how you can demonstrate your organisational skills and problem-solving abilities, especially in improving existing processes.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the job!
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight your organisational skills and any experience you have with managing projects or improving processes. We want to see how you can make this role your own!
Showcase Your Communication Skills: Since you'll be dealing with customers and colleagues, it's crucial to demonstrate your ability to write clear and grammatically correct emails. Include examples of how you've effectively communicated in past roles, as this will really stand out to us.
Highlight Technical Proficiency: Don’t forget to mention your Microsoft Excel skills! We’re looking for someone who can filter data and manage spreadsheets efficiently. If you’ve got experience with Outlook diary management, make sure to include that too!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Skillframe Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Administrator role. Familiarise yourself with the key responsibilities mentioned in the job description, such as managing the goods in register and working with engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Organisational Skills
Since the role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed projects or improved processes. Be ready to discuss how you can implement systems for engineers to capture photos or manage diaries effectively, as this will highlight your proactive approach.
✨Demonstrate Your Technical Proficiency
Make sure to brush up on your Microsoft Excel skills, as well as your ability to write clear and grammatically correct emails. You might be asked to provide examples of how you've used spreadsheets in previous roles, so have a few scenarios ready to share that showcase your technical know-how.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions about the company’s current processes and areas for improvement. This not only shows your interest but also gives you a chance to assess if the company aligns with your career goals. Ask about their expectations for the role and how they envision the successful candidate contributing to the team.
