At a Glance
- Tasks: Be the friendly face of our clinic, managing appointments and client care.
- Company: Join a supportive and professional clinical team in a modern environment.
- Benefits: Competitive salary, varied role, and the chance to make a real difference.
- Other info: Collaborative team atmosphere with growth potential.
- Why this job: Enjoy a dynamic role where every day brings new challenges and opportunities.
- Qualifications: Experience in healthcare or busy admin, with strong organisational skills.
Reception & Clinic Coordinator (Funding & Administration) 📍 Location: Hersham 🕘 Working
Days: Wednesday, Thursday, Friday & Saturday | 8:30am - 6:30pm 💷 Salary: £23,000 - £27,000 per annum (depending on experience) Join a Friendly, Professional Clinical Team Are you an organised, people-focused administrator who enjoys variety and thrives in a busy environment?
Our client is looking for a Reception & Clinic Coordinator to become the welcoming face of a growing practice.
This is a varied role combining front-of-house reception, clinic administration, appointment coordination and funding management, ensuring the smooth day-to-day running of the clinic while delivering an exceptional client experience.
Working closely with the Clinical Director, Practice Manager and Finance Manager, you'll play a key role in supporting both clients and clinicians.
- 🌟 What You'll Be Doing 😊 Front Desk & Client Care
- Welcome clients and visitors with a warm, professional approach.
- Answer telephone calls, emails and general enquiries.
- Deliver outstanding customer service, resolving queries wherever possible with a personal phone call before following up by email.
- Manage incoming and outgoing post and deliveries.
- Maintain a tidy, welcoming and professional reception area. 📅 Scheduling & Client Coordination
- Book, amend and coordinate client appointments.
- Liaise with therapists to schedule both clinical and non-clinical sessions.
- Proactively convert new enquiries into booked assessments.
- Send welcome packs, forms and new client documentation.
- Create and maintain accurate client records, ensuring all consent forms are completed. 💼 Funding Coordination
- Prepare funding quotations.
- Submit funding applications and obtain authorisations.
- Monitor funding allocations and maintain accurate financial records. 📋 Administration & Data Management
- Process and monitor therapists' timesheets, highlighting any discrepancies.
- Ensure accurate and timely data entry across clinic systems.
- Support the Practice Manager with a variety of administrative tasks. 💳 Financial Administration
- Process client payments.
- Issue receipts and maintain accurate payment records.
- 👤 Our Client Is Looking For
- Someone
- Who
Has: ✅ Previous experience within a clinical, healthcare or busy administrative environment ✅ Excellent organisational and communication skills ✅ A calm, proactive approach with the ability to prioritise and problem-solve under pressure ✅ Outstanding customer service and relationship-building skills ✅ High levels of computer literacy, including spreadsheets, databases and document management ✅ Strong attention to detail and excellent administrative accuracy ✅ The ability to multitask in a fast-paced environment with frequent interruptions ✅ Excellent negotiation, conflict resolution and problem-solving skills ✅ A commitment to safeguarding, equality, inclusion and neurodiverse-affirming practice
- ⭐ Desirable Experience
- Healthcare or clinical administration
- Knowledge of client onboarding and healthcare documentation
- Experience managing funding arrangements
- Understanding of safeguarding procedures and confidentiality standards
🎁 What's On Offer ✨ A varied and rewarding role where no two days are the same ✨ Supportive and collaborative clinical team ✨ Opportunity to make a real difference to clients and families ✨ Modern, welcoming working environment
📌 Please Note Offers of employment will be subject to: · Satisfactory employment references · A successful DBS check
Reception & Clinic Administrator employer: Skillframe Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Reception & Clinic Administrator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Skillframe Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Skillframe Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Skillframe Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Reception & Clinic Administrator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Skillframe Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Skillframe Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Skillframe Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Skillframe Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Skillframe Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Skillframe Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
