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- Tasks: Manage residential properties, ensuring top-notch service and customer satisfaction.
- Company: Join a dynamic estate management team focused on excellence.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Strong communication skills and a proactive problem-solving attitude required.
- Other info: Flexible working hours with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking for a Property Manager, who will play a key role within their Estate Management Team. The successful candidate will ensure high standards of service delivery and customer satisfaction across a portfolio of residential properties. The role requires strong communication skills, excellent organisational capability and a proactive approach to problem solving.
Key Competencies:
- Customer Service: You will shape how customers perceive the business by providing timely, accurate information and resolving issues professionally and diplomatically.
- Execution & Accountability: You will work methodically to meet deadlines, ensure obligations are fulfilled and take ownership of tasks through to completion.
- Business Maturity & Judgement: A practical, common sense approach combined with a positive and “can do” attitude is essential.
Core Responsibilities:
- Customer Service & Communication: You will act as the first point of contact for leaseholders and residents via phone, email and written correspondence. Respond promptly and professionally to all enquiries and ensure follow up until resolution. Prepare letters, mail merges and general communications to residents and clients. Build positive working relationships with Client Directors, contractors and stakeholders. Handle complaints or issues diplomatically and effectively.
- Systems, Data & Process Management: Keep all property records and database information accurate and up to date. Manage hard copy and digital files, ensuring documents are scanned, tagged and stored appropriately. Maintain the online portal with relevant, up to date information.
- Estate & Maintenance Management: Oversee day to day maintenance activities. Coordinate contractor works; sourcing quotes, raising orders, briefing suppliers and monitoring completion. Manage insurance claims and ensure compliance with health and safety standards. Conduct regular site inspections to ensure buildings remain in good order.
- Financial Management: Generate purchase orders, ensuring correct coding and adherence to budget. Oversee the preparation of annual budgets and reserve fund planning. Monitor expenditure throughout the year and produce reports as required. Assist with service charge and ground rent arrears processes.
- Client Meetings & Governance: Circulate information to residents on management matters. Attend, chair and minute client board meetings including evening AGN’s. Provide general guidance on leasehold matters, relevant legislation, section 20 notices and covenant issues.
Qualifications: A good standard of education is essential. IRPM/RICS desirable but not required.
Skills: Strong communication skills (written and verbal), excellent time management skills, good project management capability, strong IT skills across Microsoft Office, ability to empathise, negotiate and resolve issues effectively. You will be detail orientated, calm and commercially aware and have a positive attitude and team orientated mindset.
8.30 to 5.00 Monday to Friday or 9.00 to 5.30 Monday to Friday £3 P.A. Raynes Park Area
Property Manager employer: Skillframe Ltd
Contact Detail:
Skillframe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field. Attend local events or join online forums where you can meet potential employers or colleagues. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Think about how your skills align with their needs, especially in customer service and problem-solving. We want you to shine, so practice common interview questions and have examples ready that showcase your experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you on their radar and reinforces your interest in the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Property Manager role. Plus, applying directly shows your commitment and makes it easier for us to keep track of your application.
We think you need these skills to ace Property Manager
Some tips for your application 🫡
Tailor Your Application: Make sure your application speaks directly to the job description. Highlight your customer service skills and any relevant experience in property management. We want to see how you fit into our Estate Management Team!
Show Off Your Communication Skills: Since you'll be the first point of contact for residents, it's crucial to demonstrate your strong communication abilities. Use clear and professional language in your written application to showcase how you can handle enquiries and complaints effectively.
Be Organised and Detail-Oriented: We love a candidate who pays attention to detail! Ensure your application is well-structured and free from errors. Mention any experience you have with managing records or databases, as this will show us you're ready to keep everything in order.
Apply Through Our Website: Don't forget to submit your application through our website! This helps us keep track of all applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Skillframe Ltd
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Property Manager. Familiarise yourself with the key responsibilities and competencies listed in the job description. This will help you tailor your answers to show how your skills align with what the company is looking for.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples that demonstrate your ability to handle customer inquiries and resolve issues effectively. Think of specific situations where you’ve successfully communicated with clients or managed complaints, and be ready to share these during the interview.
✨Be Organised and Proactive
The role requires excellent organisational skills, so come prepared with a plan for how you manage tasks and deadlines. You might want to discuss any tools or methods you use to stay organised, as well as how you approach problem-solving proactively.
✨Demonstrate Financial Acumen
As financial management is part of the job, brush up on your knowledge of budgeting and expenditure monitoring. Be ready to discuss any relevant experience you have in managing budgets or financial reports, as this will show you can handle the financial aspects of the role confidently.
