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- Tasks: Provide top-notch customer service and coordinate pet export logistics.
- Company: Fabulous organisation passionate about pets and customer care.
- Benefits: Friendly work environment, Monday to Friday hours, and pet cuddles!
- Why this job: Combine your love for animals with a rewarding customer service role.
- Qualifications: Air freight experience and a full UK driving licence required.
- Other info: Join a team that values your passion for pets and excellent service.
The predicted salary is between 30000 - 42000 £ per year.
Are you a pet lover with a friendly personality? Do you have a passion for providing excellent customer service?
Our client is a fabulous organisation seeking a Customer Service Agent to provide top-notch customer service to clients, addressing inquiries and resolving issues related to pet exports.
You will be responsible for coordinating the logistics of exporting pets, ensuring all paperwork and processes are handled efficiently. You will occasionally drive the company van to drop off pets at Heathrow Airport. You will collaborate with team members to ensure seamless operations and excellent customer experiences.
- Air freight experience required
- A genuine love for animals and a friendly, approachable demeanour
- FULL UK DRIVING LICENCE with the ability to drive the small company van as rarely needed
Note: Due to the nature of the job, a love for animals is essential, as you will be working in an environment with pets present, so no allergies, please but lots of pet cuddles.
Customer Service Agent (Experienced) in Hounslow employer: Skillframe Ltd
Contact Detail:
Skillframe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent (Experienced) in Hounslow
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even pet-related groups online. You never know who might have a lead on a Customer Service Agent role or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on your pet knowledge and customer service skills. Think of examples where you've gone above and beyond for customers, especially in challenging situations.
✨Tip Number 3
Show your passion for pets during the interview! Share stories about your experiences with animals and how they’ve shaped your approach to customer service. It’ll help you stand out as a genuine candidate.
✨Tip Number 4
Don’t forget to apply through our website! We make it easy for you to find roles that match your skills and passions. Plus, it shows you’re serious about joining a fabulous organisation like ours.
We think you need these skills to ace Customer Service Agent (Experienced) in Hounslow
Some tips for your application 🫡
Show Your Passion for Pets: Make sure to highlight your love for animals in your application. We want to see that you genuinely care about pets and their well-being, as this is a key part of the role!
Tailor Your Experience: When detailing your previous roles, focus on your customer service experience and any relevant air freight knowledge. We’re looking for how your background aligns with what we do, so make it clear!
Be Friendly and Approachable: Your personality matters! Use a warm and friendly tone in your written application. We want to get a sense of your approachable nature right from the start.
Apply Through Our Website: Don’t forget to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Skillframe Ltd
✨Show Your Love for Animals
Since this role is all about pets, make sure to express your genuine love for animals during the interview. Share any personal experiences you have with pets or how you've helped others with their furry friends. This will show that you're not just qualified but also passionate about the job.
✨Highlight Your Customer Service Skills
Prepare specific examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle inquiries and ensure a top-notch experience for clients.
✨Know the Logistics
Brush up on your knowledge of air freight and logistics related to pet exports. Familiarise yourself with the paperwork and processes involved. Being able to discuss these topics confidently will show that you're serious about the role and understand the responsibilities it entails.
✨Be Ready to Collaborate
This position requires teamwork, so be prepared to talk about your experience working with others. Share examples of how you've collaborated effectively in previous roles, especially in high-pressure situations. This will highlight your ability to contribute to seamless operations and excellent customer experiences.