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- Tasks: Provide top-notch customer service for pet exports and coordinate logistics.
- Company: Fabulous organisation in the airfreight industry with a passion for pets.
- Benefits: Competitive salary, friendly work environment, and the joy of working with animals.
- Why this job: Combine your love for pets with excellent customer service in a rewarding role.
- Qualifications: Air freight experience, strong communication skills, and a full UK driving licence.
- Other info: Enjoy cuddles with pets while ensuring seamless operations and customer satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
Are you a pet lover with a friendly personality? Do you have a passion for providing excellent customer service? If so, we have the perfect opportunity for you!
Location: Heathrow Area
Working Hours: Monday - Friday, 08.30 AM - 5:30 PM
Salary: Circa. £30,000 per annum for the right person
Our client is a fabulous organisation and they are seeking a Customer Service Agent to provide top-notch customer service to clients, addressing inquiries and resolving issues related to pet exports.
You will be responsible for coordinating the logistics of exporting pets, ensuring all paperwork and processes are handled efficiently. You will occasionally drive the company van to drop off pets at Heathrow Airport. You will collaborate with team members to ensure seamless operations and excellent customer experiences.
Requirements:
- Air freight experience required
- A genuine love for animals and a friendly, approachable demeanour
- Strong communication and interpersonal skills
- FULL UK DRIVING LICENCE with the ability to drive the small company van as rarely needed
- Excellent organisational skills and attention to detail
- Ability to work well in a team-oriented environment
Note: Due to the nature of the job, a love for animals is essential, as you will be working in an environment with pets present, so no allergies, please but lots of pet cuddles.
Customer Service Agent- Airfreight Industry in Hounslow employer: Skillframe Ltd
Contact Detail:
Skillframe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent- Airfreight Industry in Hounslow
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they relate to pet care. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, think of scenarios where you might need to resolve issues or answer inquiries. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Show off your love for animals! During interviews, share personal stories about your experiences with pets. This will not only highlight your passion but also make you memorable to the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who fit our vibe, so make sure you stand out!
We think you need these skills to ace Customer Service Agent- Airfreight Industry in Hounslow
Some tips for your application 🫡
Show Your Passion for Pets: Make sure to highlight your love for animals in your application. We want to see that you genuinely care about pets and their well-being, as this is a key part of the role!
Tailor Your Experience: When detailing your previous roles, focus on any air freight or customer service experience you have. We’re looking for how your skills can help us provide top-notch service to our clients.
Be Friendly and Approachable: Your personality matters! Use a friendly tone in your written application to reflect the approachable demeanour we value at StudySmarter. Let your enthusiasm shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Skillframe Ltd
✨Show Your Love for Animals
Since this role is all about pets, make sure to express your genuine love for animals during the interview. Share any personal experiences you have with pets or how you've helped others with their furry friends. This will show that you're not just qualified but also passionate about the job!
✨Highlight Your Customer Service Skills
Prepare specific examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond for a client. This will demonstrate your ability to handle inquiries and ensure a top-notch experience for customers.
✨Know the Airfreight Industry
Brush up on your knowledge of the airfreight industry, especially as it relates to pet exports. Familiarise yourself with common processes and regulations. This will not only impress your interviewers but also show that you're serious about the role and ready to hit the ground running.
✨Be Team-Oriented
Since collaboration is key in this role, be prepared to discuss how you work well in a team. Share examples of successful teamwork from your previous jobs, highlighting your communication skills and how you contribute to a positive team environment.