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- Tasks: Provide excellent customer service and coordinate pet exports with a friendly approach.
- Company: A fabulous organisation in the airfreight industry, passionate about pets.
- Benefits: Competitive salary, supportive team environment, and the joy of working with animals.
- Why this job: Combine your love for pets with a rewarding customer service role.
- Qualifications: Air freight experience and a genuine love for animals required.
- Other info: Enjoy a dynamic work environment with opportunities for teamwork and pet cuddles.
The predicted salary is between 24000 - 36000 £ per year.
Are you a pet lover with a friendly personality? Do you have a passion for providing excellent customer service? If so, we have the perfect opportunity for you!
Location: Heathrow Area
Working Hours: Monday - Friday, 08.30 AM - 5:30 PM
Salary: Circa. £30,000 per annum for the right person
Our client is a fabulous organisation and they are seeking a Customer Service Agent to provide top-notch customer service to clients, addressing inquiries and resolving issues related to pet exports. You will be responsible for coordinating the logistics of exporting pets, ensuring all paperwork and processes are handled efficiently, and you will occasionally drive the company van to drop off pets at Heathrow Airport. You will collaborate with team members to ensure seamless operations and excellent customer experiences.
Requirements:
- Air freight experience required
- A genuine love for animals and a friendly, approachable demeanour
- Strong communication and interpersonal skills
- FULL UK DRIVING LICENCE with the ability to drive the small company van as rarely needed
- Excellent organisational skills and attention to detail
- Ability to work well in a team-oriented environment
Note: Due to the nature of the job, a love for animals is essential, as you will be working in an environment with pets present so no allergies, please but lots of pet cuddles.
Locations
Customer Service Agent- Airfreight Industry in Heathrow, London employer: Skillframe Ltd
Contact Detail:
Skillframe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent- Airfreight Industry in Heathrow, London
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they relate to pet exports. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients and pets, role-play common customer service scenarios with friends or family. This will boost your confidence and help you respond effectively during interviews.
✨Tip Number 3
Network like a pro! Connect with people in the airfreight and pet care industries on LinkedIn. You never know who might have insider info about job openings or can put in a good word for you!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining the team and ready to provide top-notch service to pet lovers everywhere.
We think you need these skills to ace Customer Service Agent- Airfreight Industry in Heathrow, London
Some tips for your application 🫡
Show Your Passion for Pets: Make sure to highlight your love for animals in your application. We want to see that you genuinely care about pets and their well-being, as this is a key part of the role!
Tailor Your Experience: When detailing your previous roles, focus on any customer service or air freight experience you have. We’re looking for how your skills can help us provide top-notch service to our clients.
Be Friendly and Approachable: Your personality matters! Use a friendly tone in your written application to reflect the approachable demeanour we value at StudySmarter. Let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Skillframe Ltd
✨Show Your Love for Animals
Since this role is all about pets, make sure to express your genuine love for animals during the interview. Share any personal experiences you have with pets or how you've helped others with their furry friends. This will show that you're not just qualified but also passionate about the job!
✨Highlight Your Customer Service Skills
Prepare specific examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle inquiries and ensure a top-notch experience for clients.
✨Know the Airfreight Industry
Brush up on your knowledge of the airfreight industry, especially as it relates to pet exports. Familiarise yourself with common processes, regulations, and challenges. This will help you answer questions confidently and show that you're serious about the role.
✨Teamwork Makes the Dream Work
Since collaboration is key in this position, be ready to discuss your experience working in team-oriented environments. Share examples of how you've successfully worked with others to achieve a common goal, which will highlight your interpersonal skills and ability to fit into their team.
