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- Tasks: Provide top-notch customer service for pet exports and coordinate logistics.
- Company: Fabulous organisation in the airfreight industry with a passion for pets.
- Benefits: Competitive salary, friendly work environment, and the joy of working with animals.
- Why this job: Combine your love for pets with excellent customer service in a rewarding role.
- Qualifications: Air freight experience and a genuine love for animals required.
- Other info: Enjoy a team-oriented atmosphere with opportunities for pet cuddles!
The predicted salary is between 24000 - 36000 £ per year.
Are you a pet lover with a friendly personality? Do you have a passion for providing excellent customer service? If so, we have the perfect opportunity for you!
Location: Heathrow Area
Working Hours: Monday - Friday, 08.30 AM - 5:30 PM
Salary: Circa. £30,000 per annum for the right person
Our client is a fabulous organisation and they are seeking a Customer Service Agent to provide top-notch customer service to clients, addressing inquiries and resolving issues related to pet exports. You will be responsible for coordinating the logistics of exporting pets, ensuring all paperwork and processes are handled efficiently, and you will occasionally drive the company van to drop off pets at Heathrow Airport. You will collaborate with team members to ensure seamless operations and excellent customer experiences.
Requirements:
- Air freight experience required
- A genuine love for animals and a friendly, approachable demeanour
- Strong communication and interpersonal skills
- FULL UK DRIVING LICENCE with the ability to drive the small company van as rarely needed
- Excellent organisational skills and attention to detail
- Ability to work well in a team-oriented environment
Note: Due to the nature of the job, a love for animals is essential, as you will be working in an environment with pets present so no allergies, please but lots of pet cuddles.
Customer Service Agent- Airfreight Industry employer: Skillframe Ltd
Contact Detail:
Skillframe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent- Airfreight Industry
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they relate to pet care. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients and pets, role-play common scenarios with friends or family. This will boost your confidence and help you articulate your passion for customer service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing this awesome job in the airfreight industry.
We think you need these skills to ace Customer Service Agent- Airfreight Industry
Some tips for your application 🫡
Show Your Passion for Pets: Make sure to highlight your love for animals in your application. We want to see that you genuinely care about pets and their well-being, as this is a key part of the role!
Tailor Your Experience: When detailing your previous roles, focus on any customer service or air freight experience you have. We’re looking for how your background aligns with what we do, so make it relevant!
Be Friendly and Approachable: Your personality matters! Use a warm and friendly tone in your written application. We want to get a sense of your approachable nature right from the start.
Apply Through Our Website: Don’t forget to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Skillframe Ltd
✨Show Your Love for Animals
Since this role is all about pets, make sure to express your genuine love for animals during the interview. Share any personal experiences you have with pets or how you've helped others with their furry friends. This will show that you're not just qualified but also passionate about the job!
✨Highlight Your Customer Service Skills
Prepare specific examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle inquiries and ensure a top-notch experience for clients.
✨Know the Airfreight Industry
Brush up on your knowledge of the airfreight industry, especially as it relates to pet exports. Familiarise yourself with common logistics processes and any relevant regulations. This will help you answer questions confidently and show that you're serious about the role.
✨Be Ready to Discuss Teamwork
Since collaboration is key in this position, think of examples where you've successfully worked in a team. Be prepared to discuss how you contribute to a positive team environment and how you handle challenges with colleagues. This will highlight your interpersonal skills and fit for the company culture.