Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage diaries for drivers, schedule customer visits, and handle invoicing.
- Company: Join a dynamic team focused on excellent customer service and efficient operations.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and full training in a supportive environment.
- Why this job: Perfect for those who love organisation, communication, and making a real impact on customer satisfaction.
- Qualifications: Confident phone skills, computer literacy, and a knack for customer service are essential.
- Other info: Office-based role with a Monday to Friday schedule, ideal for work-life balance.
The predicted salary is between 20800 - 36400 £ per year.
Our client is seeking a good administrator who can also be responsible for diary management for 2 company drivers. You will use a CRM database which produces reports each month of approximately 300 customers who need their machines serviced. You will make contact with the customers and arrange suitable dates for a visit. You will also be able to route plan using Google Maps to ensure the most effective routes. You will take payments over the phone and also invoice using Xero and an in-house package. You will also be responsible for answering calls, general administration, post and stationery orders.
The successful candidate will have:
- A confident telephone manner
- The ability to work to daily and monthly targets
- Superb customer service skills
- Clear and concise communication skills in order to relay instructions
- Computer literacy with accurate data entry skills
Full training will be given on the systems used.
Office Based: Monday – Friday, 9am – 6pm
£26,000 P.A. + Quarterly bonus
West Byfleet
ADMINISTRATOR/ SCHEDULER employer: Skillframe Ltd
Contact Detail:
Skillframe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ADMINISTRATOR/ SCHEDULER
✨Tip Number 1
Familiarise yourself with CRM systems and data entry processes. Since you'll be using a CRM database to manage customer information, having a solid understanding of how these systems work will give you an edge during the interview.
✨Tip Number 2
Practice your telephone communication skills. As the role requires a confident telephone manner, consider role-playing with a friend or family member to enhance your ability to engage with customers effectively.
✨Tip Number 3
Get comfortable with Google Maps for route planning. Since you'll need to optimise routes for the drivers, spend some time learning how to use Google Maps efficiently, including features like traffic updates and alternative routes.
✨Tip Number 4
Brush up on your invoicing skills, particularly with Xero. If you're not already familiar with this software, consider watching tutorial videos or taking a quick online course to understand its functionalities better.
We think you need these skills to ace ADMINISTRATOR/ SCHEDULER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise any previous roles where you managed diaries, handled customer interactions, or used CRM systems.
Craft a Strong Cover Letter: In your cover letter, explain why you're a great fit for the Administrator/Scheduler role. Mention your ability to manage schedules, communicate effectively, and your familiarity with tools like Google Maps and Xero.
Showcase Communication Skills: Since the role requires clear communication, consider including examples of how you've successfully communicated with customers or colleagues in past positions. This could be in your CV or cover letter.
Highlight Technical Proficiency: Mention your computer literacy and any experience with data entry or CRM systems. If you have experience with invoicing software like Xero, make sure to include that as well.
How to prepare for a job interview at Skillframe Ltd
✨Showcase Your Diary Management Skills
Be prepared to discuss your experience with diary management. Highlight any previous roles where you managed schedules or appointments, and be ready to explain how you prioritised tasks effectively.
✨Demonstrate Customer Service Excellence
Since the role requires superb customer service skills, think of examples where you've gone above and beyond for a customer. Be ready to share specific situations that showcase your confident telephone manner and communication skills.
✨Familiarise Yourself with CRM Systems
Research common CRM systems and be prepared to discuss your experience with them. If you have used similar software before, mention it and express your willingness to learn new systems quickly.
✨Prepare for Route Planning Questions
Since routing is part of the job, brush up on Google Maps and be ready to discuss how you would plan efficient routes. You might even want to practice planning a route based on hypothetical scenarios they might present.
