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- Tasks: Manage diaries, schedule customer visits, and handle invoicing and payments.
- Company: Join a dynamic team in a supportive office environment.
- Benefits: Competitive salary, quarterly bonuses, and full training provided.
- Why this job: Perfect for those who love organisation and helping customers succeed.
- Qualifications: Strong communication skills and computer literacy required.
- Other info: Office-based role with a Monday to Friday schedule.
The predicted salary is between 15600 - 20800 £ per year.
Our client is seeking a good administrator who can also be responsible for diary management for 2 company drivers. You will use a CRM database which produces reports each month of approximately 300 customers who need their machines serviced. You will make contact with the customers and arrange suitable dates for a visit. You will also be able to route plan using Google Maps to ensure the most effective routes.
You will take payments over the phone and also invoice using Xero and an in-house package. You will also be responsible for answering calls, general administration, post and stationery orders.
The successful candidate will have a confident telephone manner, ability to work to daily and monthly targets and have superb customer service skills. You will have clear and concise communication skills in order to relay instructions and you will be computer literate with accurate data entry skills. Full training will be given on the systems used.
Office Based: Monday - Friday, 9am - 6pm
£26,000 P.A. + Quarterly bonus
Location: West Byfleet
Administrator/Scheduler employer: Skillframe Ltd
Contact Detail:
Skillframe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator/Scheduler
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls and payments, we recommend doing mock calls with a friend. This will boost your confidence and help you nail that confident telephone manner.
✨Tip Number 3
Brush up on your CRM and invoicing skills! Familiarise yourself with systems like Xero and any CRM software. We can help you find online resources or courses to get you up to speed.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Administrator/Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in administration and diary management. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills: Since you'll be dealing with customers and drivers, it's crucial to demonstrate your confident telephone manner and clear communication skills. Use examples in your application that show how you've excelled in these areas before.
Be Specific About Your Tech Skills: Mention your familiarity with CRM databases, Xero, and any other relevant software. We love tech-savvy candidates, so if you’ve got experience with routing or invoicing systems, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Skillframe Ltd
✨Know Your Diary Management
Since the role involves diary management for drivers, brush up on how to effectively manage schedules. Be ready to discuss any previous experience you have in this area and how you prioritised tasks to ensure everything ran smoothly.
✨Familiarise Yourself with CRM Systems
The job requires using a CRM database, so it’s a good idea to research common CRM tools and their functionalities. If you’ve used similar systems before, be prepared to share specific examples of how you utilised them to improve efficiency or customer service.
✨Practice Your Telephone Skills
A confident telephone manner is key for this position. Consider doing mock calls with a friend to practice your communication skills. Focus on being clear and concise, as well as friendly and professional, to make a great impression.
✨Get Comfortable with Route Planning
Since you'll be routing drivers using Google Maps, take some time to explore its features. You might even want to prepare a few example routes based on hypothetical customer locations to demonstrate your planning skills during the interview.
