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- Tasks: Manage diaries, schedule customer visits, and handle invoicing and payments.
- Company: Join a dynamic team focused on excellent customer service.
- Benefits: Competitive salary, quarterly bonuses, and full training provided.
- Why this job: Perfect for those who love organisation and want to make a difference in customer satisfaction.
- Qualifications: Strong communication skills and computer literacy required.
- Other info: Office-based role with a supportive work environment and growth opportunities.
The predicted salary is between 15600 - 21600 £ per year.
Our client is seeking a good administrator who can also be responsible for diary management for 2 company drivers. You will use a CRM database which produces reports each month of approximately 300 customers who need their machines serviced. You will make contact with the customers and arrange suitable dates for a visit. You will also be able to route plan using Google Maps to ensure the most effective routes. You will take payments over the phone and also invoice using Xero and an in-house package. You will also be responsible for answering calls, general administration, post and stationery orders.
The successful candidate will have a confident telephone manner, ability to work to daily and monthly targets and have superb customer service skills. You will have clear and concise communication skills in order to relay instructions and you will be computer literate with accurate data entry skills. Full training will be given on the systems used.
Office Based: Monday – Friday, 9am – 6pm
£26,000 P.A. + Quarterly bonus
West Byfleet
Administrator/Scheduler in West Byfleet employer: Skillframe Limited
Contact Detail:
Skillframe Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator/Scheduler in West Byfleet
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. We want to sound confident and articulate, especially when discussing our customer service skills.
✨Tip Number 3
Don’t forget to prepare some questions for the interviewer! Asking about team dynamics or the tools they use shows that we’re engaged and ready to jump into the role.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It’s a great way to reiterate our interest in the position and keep us fresh in their minds.
We think you need these skills to ace Administrator/Scheduler in West Byfleet
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in administration and diary management. We want to see how your skills match the role, so don’t be shy about showcasing your customer service abilities and any relevant software knowledge!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Administrator/Scheduler role. Mention your confident telephone manner and how you can handle customer interactions with ease.
Show Off Your Tech Skills: Since you'll be using CRM databases and invoicing software like Xero, make sure to mention any experience you have with these tools. If you’ve got routing skills with Google Maps, let us know how you can optimise our drivers' schedules!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Skillframe Limited
✨Know Your Diary Management
Since the role involves diary management for drivers, brush up on your scheduling skills. Be ready to discuss how you would prioritise appointments and manage conflicts. Maybe even prepare a few examples of how you've successfully handled similar tasks in the past.
✨Familiarise Yourself with CRM Systems
The job requires using a CRM database, so it’s a good idea to get acquainted with common CRM tools. If you have experience with any specific systems, be sure to mention that. You could also think about how you would generate reports and manage customer data effectively.
✨Practice Your Telephone Etiquette
A confident telephone manner is key for this position. Practise answering calls and handling customer queries. You might want to role-play with a friend to simulate real-life scenarios, ensuring you sound professional and approachable.
✨Demonstrate Your Customer Service Skills
Prepare to share examples of how you've provided excellent customer service in previous roles. Think about situations where you went above and beyond for a customer or resolved a difficult issue. This will show your potential employer that you’re the right fit for their team.
