At a Glance
- Tasks: Lead a high-performing service department and deliver outstanding customer service.
- Company: Established automotive firm working with prestigious vehicle brands.
- Benefits: Competitive salary, performance-related bonus, and no weekend work.
- Other info: Full training provided and opportunities for career growth.
- Why this job: Join a dynamic team and make a real impact in the automotive industry.
- Qualifications: Solid motor vehicle knowledge and excellent leadership skills.
The predicted salary is between 38000 - 38000 € per year.
Location: Teddington
Salary: £38,000 P.A. + Performance related bonus
Hours: Monday – Friday, 8am – 6pm (no weekend work)
If you’re a motivated automotive professional ready to take the next step in your career and lead a busy, high-performing service department, this could be the role for you! Our client is a very well established and professional, friendly firm who work with some of the most prestigious vehicle brands in the world, and due to continued growth their busy business is looking for an experienced and motivated team player to lead their Service Department. This is an excellent opportunity for someone with solid motor vehicle knowledge, excellent customer service skills, and a proven ability to lead and motivate a team. If you thrive in a fast-paced environment and take pride in delivering outstanding customer service, please get in touch with Skillframe Ltd.
Key Responsibilities- Communicate confidently with customers regarding vehicle issues, demonstrating a strong technical understanding.
- Book customer vehicles into the system and ensure records are kept up to date.
- Greet customers when they drop off and collect their vehicles, particularly when complex repairs are involved.
- Work closely with colleagues to ensure ALL customers receive an excellent level of service and that their expectations are consistently exceeded.
- Work with Reception to manage daily bookings and workshop capacity.
- Assist Reception in prioritising customer vehicle collections and deliveries.
- Identify vehicle repair requirements, prepare estimates, and obtain customer authorisation before work begins.
- Work closely with the Parts Manager to ensure the correct parts are ordered and unnecessary stock is avoided.
- Respond to all service and MOT enquiries in a timely and professional manner.
- Lead the workshop team and ensure all work is completed within estimated repair times.
- Maintain familiarity with manufacturer technical literature and diagnostic equipment.
- Monitor and achieve daily workshop productivity targets.
- Ensure all customer service books are correctly completed and stamped where applicable.
- Ensure all work carried out is accurately recorded on the company management system.
- Complete all necessary documentation as required by the company e.g. service schedules.
- Report directly to the Head of Operations.
- Ensure the workshop is maintained as a clean, organised, and safe working environment.
- Comply with all Health & Safety legislation and promote a strong duty of care for colleagues, subcontractors, and customers.
- Ensure all repairs are completed in accordance with safety regulations.
- Ensure the team use appropriate PPE in accordance with the Vehicle Protection Manual.
- Provide reception cover when required.
- Ensure all your team members follow company procedures, including accurate completion of job cards, recording parts used, and documenting work carried out.
- Maintain and manage workshop technical literature and report any shortfalls to management.
Full training will be provided on company policies, procedures, and systems. Additional training will also be given where required, including the company’s customer complaint handling procedures.
Senior Service Advisor in Teddington employer: Skillframe Limited
Join a well-established and professional firm in Teddington, where your expertise as a Senior Service Advisor will be valued in a friendly and supportive work environment. With a focus on employee growth and development, you will have the opportunity to lead a high-performing service department while working with prestigious vehicle brands. Enjoy a competitive salary, performance-related bonuses, and a work-life balance with no weekend shifts, making this an excellent place for motivated automotive professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Advisor in Teddington
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a Senior Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Think about real-life examples where you've led a team or resolved customer issues, as these will come in handy when showcasing your experience.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for opportunities that match your skills and interests, and make sure to tailor your approach to each company.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Service Advisor in Teddington
Some tips for your application 🫡
Show Off Your Experience:When writing your application, make sure to highlight your previous experience in the automotive industry. We want to see how your skills and knowledge can lead our service department to success!
Be Customer-Focused:Since customer service is key in this role, share examples of how you've gone above and beyond for customers in the past. We love seeing candidates who truly care about delivering outstanding service!
Tailor Your Application:Don’t just send a generic application! Make sure to tailor your CV and cover letter to match the job description. We appreciate when applicants take the time to connect their experiences with what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Skillframe Limited
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Be ready to discuss common vehicle issues and repairs, as well as demonstrate your understanding of technical literature. This will show that you're not just a people person but also have the expertise to lead a service department.
✨Customer Service is Key
Prepare examples of how you've delivered outstanding customer service in the past. Think about specific situations where you went above and beyond for a customer or resolved a complex issue. This will highlight your ability to communicate confidently and effectively with customers.
✨Team Leadership Experience
Be ready to talk about your experience leading a team. Share stories that showcase your ability to motivate and manage others, especially in a fast-paced environment. This will demonstrate that you can handle the responsibilities of leading a busy service department.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the company culture, team dynamics, or specific challenges the service department is currently facing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
