At a Glance
- Tasks: Provide top-notch customer service for pet exports and coordinate logistics.
- Company: A fabulous organisation with a supportive, pet-friendly culture.
- Benefits: Competitive salary, comprehensive training, and opportunities for growth.
- Other info: Enjoy a fun work environment with plenty of pet cuddles!
- Why this job: Combine your love for animals with a rewarding customer service role.
- Qualifications: Airfreight experience, strong communication skills, and a full UK driving licence.
The predicted salary is between 30000 - 30000 £ per year.
Are you a pet lover with a friendly personality? Do you have a passion for providing excellent customer service? If so, we have the perfect opportunity for you!
Customer Service Agent, with AIRFREIGHT EXPERIENCE
Location
Heathrow Area
Working Hours
Monday – Friday, 08.30 AM – 5:30 PM
Salary
Circa. £30,000 per annum for the right person
Our client is a fabulous organisation and they are seeking a Customer Service Agent to provide a top notch customer service to clients, addressing inquiries and resolving issues related to pet exports.
You will be responsible for coordinating the logistics of exporting pets, ensuring all paperwork and processes are handled efficiently and you will occasionally drive the company van to drop off pets at Heathrow Airport.
You will collaborate with team members to ensure seamless operations and excellent customer experiences.
Requirements
- A genuine love for animals and a friendly, approachable demeanour.
- Strong communication and interpersonal skills.
- FULL UK DRIVING LICENCE with the ability to drive the small company van as rarely needed.
- Airfreight experience required,
- Excellent organisational skills and attention to detail.
- Ability to work well in a team-oriented environment.
What’s On Offer
- Comprehensive training in all aspects of the pet export process, providing valuable air freight experience.
- A supportive and pet-friendly work environment.
- Opportunities for growth and advancement within the company.
Note: Due to the nature of the job, a love for animals is essential, as you will be working in an environment with pets present so no allergies, please but lots of pet cuddles.
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Airfreight Customer Service Representative in Slough employer: Skillframe Limited
Join our dynamic team in Shepperton as a Part Time Warehouse Driver/Operative, where we prioritise employee well-being and growth. Enjoy a supportive work culture that values teamwork and offers benefits like a company pension, cycle to work scheme, and free on-site parking. With flexible hours and opportunities for additional responsibilities, this role is perfect for those seeking meaningful employment in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Airfreight Customer Service Representative in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Skillframe Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Skillframe Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Airfreight Customer Service Representative in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Skillframe Limited:Your cover letter is your chance to shine! Tell us why you want to work at Skillframe Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Skillframe Limited!
How to prepare for a job interview at Skillframe Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
