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For Companies At a Glance
- Tasks: Manage residential properties, ensuring top-notch service and customer satisfaction.
- Company: Join a dynamic estate management team focused on excellence.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Strong communication skills and a proactive problem-solving attitude required.
- Other info: Enjoy a structured work schedule with potential for career advancement.
The predicted salary is between 30000 - 35000 £ per year.
Our client is looking for a Property Manager, who will play a key role within their Estate Management Team. The successful candidate will ensure high standards of service delivery and customer satisfaction across a portfolio of residential properties. The role requires strong communication skills, excellent organisational capability and a proactive approach to problem solving.
Key Competencies
- Customer Service: You will shape how customers perceive the business by providing timely, accurate information and resolving issues professionally and diplomatically.
- Execution & Accountability: You will work methodically to meet deadlines, ensure obligations are fulfilled and take ownership of tasks through to completion.
- Business Maturity & Judgement: A practical, common sense approach combined with a positive and “can do” attitude is essential.
Core Responsibilities
- Customer Service & Communication: You will act as the first point of contact for leaseholders and residents via phone, email and written correspondence. Respond promptly and professionally to all enquiries and ensure follow up until resolution. Prepare letters, mail merges and general communications to residents and clients. Build positive working relationships with Client Directors, contractors and stakeholders. Handle complaints or issues diplomatically and effectively.
- Systems, Data & Process Management: Keep all property records and database information accurate and up to date. Manage hard copy and digital files, ensuring documents are scanned, tagged and stored appropriately. Maintain the online portal with relevant, up to date information.
- Estate & Maintenance Management: Oversee day to day maintenance activities. Coordinate contractor works; sourcing quotes, raising orders, briefing suppliers and monitoring completion. Manage insurance claims and ensure compliance with health and safety standards. Conduct regular site inspections to ensure buildings remain in good order.
- Financial Management: Generate purchase orders, ensuring correct coding and adherence to budget. Oversee the preparation of annual budgets and reserve fund planning. Monitor expenditure throughout the year and produce reports as required. Assist with service charge and ground rent arrears processes.
- Client Meetings & Governance: Circulate information to residents on management matters. Attend, chair and minute client board meetings including evening AGMs. Provide general guidance on leasehold matters, relevant legislation, section 20 notices and covenant issues.
Qualifications & Skills
- Qualifications: A good standard of education is essential. IRPM/RICS desirable but not required.
- Skills: Strong communication skills (written and verbal), excellent time management skills, good project management capability, strong IT skills across Microsoft Office, ability to empathise, negotiate and resolve issues effectively. You will be detail oriented, calm and commercially aware and have a positive attitude and team oriented mindset.
Working hours: 8.30 to 5.00 Monday to Friday or 9.00 to 5.30 Monday to Friday.
Salary: £30 – £35,000 P.A.
Location: Raynes Park Area
Property Manager employer: Skillframe Limited
Contact Detail:
Skillframe Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management field. Attend local events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Property Manager role.
✨Tip Number 2
Practice your pitch! You never know when you'll meet someone who can help you land a job. Prepare a short, snappy introduction about yourself and what you're looking for. Make it memorable so they think of you when opportunities arise.
✨Tip Number 3
Follow up after interviews! If you've had a chat with a potential employer, drop them a quick thank-you email. It shows you're keen and professional. Plus, it keeps you on their radar as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of great opportunities waiting for you. By applying directly, you’ll stand out and show us you’re serious about joining our team. Don’t miss out!
We think you need these skills to ace Property Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Property Manager role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our Estate Management Team!
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and professional language in your written application. We love seeing candidates who can express themselves well, so don’t hold back on showcasing your writing prowess!
Be Organised and Detail-Oriented: Your application should reflect your organisational skills. Keep it neat, structured, and free of errors. We appreciate attention to detail, so make sure everything is spot on before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Property Manager position. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Skillframe Limited
✨Know Your Properties
Before the interview, take some time to research the properties you'll be managing. Familiarise yourself with their unique features and any recent developments. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Communication Skills
As a Property Manager, strong communication is key. Prepare examples of how you've effectively handled customer inquiries or resolved complaints in the past. Practising clear and concise responses will help you demonstrate your ability to communicate professionally during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully tackled challenges in previous roles. Be ready to discuss your proactive approach to problem-solving, especially in relation to maintenance issues or tenant concerns. This will highlight your capability to manage the day-to-day operations smoothly.
✨Prepare for Financial Discussions
Brush up on your financial management skills, as this role involves budget oversight and expenditure monitoring. Be prepared to discuss your experience with generating purchase orders or managing budgets, and consider bringing examples of reports you've created in the past to showcase your expertise.
