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For Companies At a Glance
- Tasks: Manage and optimise digital tools to enhance business efficiency and user experience.
- Company: Skillfluence Ltd supports entrepreneurs with innovative start-up accelerators and commercialisation programmes.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Join a passionate team focused on collaboration, inclusivity, and community impact.
- Qualifications: Experience with CRM systems, Microsoft 365, and strong communication skills required.
- Other info: Flexible working hours and a chance to shape the future of a growing company.
The predicted salary is between 32000 - 36000 £ per year.
Location: Glasgow
Hours: Full Time (37.5 hours)
Start Date: ASAP
Salary range: £38,000 – £45,000 (subject to candidate’s experience)
About the Role
Skillfluence Ltd designs and delivers fast-paced start-up accelerators and supportive entrepreneurship and commercialisation programmes for entrepreneurs, founders and academics. We’re looking for an experienced Business Systems Manager to ensure that all the digital tools are not just working, but working together to make the business more efficient, data-driven, and user-friendly. Someone who has the expertise to review and build our tech stack to bind our sales, operations, and delivery components seamlessly together. This role is the bridge between IT and operations.
Key Responsibilities
- CRM System:
- Implementation & Customisation: Set up and tailor CRM platforms to meet our sales, marketing, and customer service needs
- Integration: Connect the CRM to key tools like email marketing, websites, and finance systems.
- User Management & Training: Control access levels, onboard users, and train staff to maximise CRM value
- Data Quality & Reporting: Maintain clean, accurate data and build dashboards and reports for leadership.
- SharePoint & Intranet Platforms:
- Structure & Permissions: Build and manage libraries, folders, workflows, and permissions.
- Collaboration & Automation: Set up document sharing, approvals, and smooth integration with Teams and Outlook.
- Training & Governance: Empower staff with training and promote best practices in document management.
- Websites:
- Oversight & Maintenance: Manage hosting, backups, updates, and ensure reliable uptime.
- User Experience & SEO: Keep our sites fast, mobile-friendly, and optimised for search engines.
- Feature Rollouts: Coordinate new tools, forms, booking systems, or e-commerce features with web developers or vendors.
- Other Digital Tools & Platforms:
- Tool Selection & Procurement: Identify and recommend new digital tools for project management, analytics, and automation.
- Integration & Automation: Use platforms like Zapier, Power Automate, or custom APIs to streamline operations.
- Support & Troubleshooting: Act as the go-to person for technical support and workflow set-up.
Essential Skills & Attributes:
- Strong understanding of digital ecosystems and how systems work together
- Hands-on experience with CRM platforms, Microsoft 365 (especially SharePoint), and Web CMSs
- Familiarity with project management and automation tools
- Knowledge of data governance, user management, and system security
- Excellent communication skills to support non-technical teams (Marketing, Operations, HR)
- Confident working with Mac/Apple devices
Desirable:
- Experience with low-code/no-code tools
- Working knowledge of MS Exchange, Azure, and Microsoft 365 admin
About Us
Skillfluence has big ambitions and want to bring in someone who can grow and develop with us. Skillfluence has a small core team, it’s important that you’re motivated, inspired by new challenges and willing to take part in a variety of activities to progress the company and help us achieve our strategic aims.
You can understand what’s important to us from our core values:
- Commitment - We do what we say we’re going to do.
- Collaboration – Listening to customer needs and working together.
- Inclusivity – Safety, structure and space for learning.
- Efficiency – Our processes have customer service at their heart.
- Relevance – We care about community building.
- Enthusiasm – All of our staff bring their A-game and energy to their day job.
How to Apply:
Skillfluence is an equal opportunities employer – we welcome your application. Apply with CV and short covering letter to jobs@gravitatehr.co.uk. For informal enquiries contact Eden Burr at jobs@gravitatehr.co.uk. Applications close at 12pm 9th of June. Interviews are expected to take place during the week commencing 23rd June 2025.
Next Steps
As part of the selection process, shortlisted candidates will be asked to complete a brief pre-interview task.
Please note: This job post is not actively monitored. To apply, please send your CV and cover letter directly to jobs@gravitatehr.co.uk.
Business Systems Manager (Glasgow) employer: Skillfluence
Contact Detail:
Skillfluence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Manager (Glasgow)
✨Tip Number 1
Familiarise yourself with the specific CRM platforms and digital tools mentioned in the job description. Having hands-on experience or knowledge about these systems will give you an edge during discussions.
✨Tip Number 2
Prepare to discuss how you've successfully integrated different digital tools in past roles. Be ready to share specific examples of how your actions improved efficiency or user experience.
✨Tip Number 3
Showcase your communication skills by being able to explain technical concepts in simple terms. This is crucial as the role involves supporting non-technical teams, so practice articulating your thoughts clearly.
✨Tip Number 4
Research Skillfluence's core values and think about how your personal values align with theirs. Be prepared to discuss this alignment during your interview to demonstrate your fit within their culture.
We think you need these skills to ace Business Systems Manager (Glasgow)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Business Systems Manager position. Tailor your application to highlight relevant experience with CRM systems, digital tools, and project management.
Craft a Compelling Cover Letter: Your cover letter should not only introduce yourself but also explain why you're a great fit for Skillfluence. Mention specific skills that align with the job description, such as your experience with Microsoft 365 or your ability to integrate various digital tools.
Highlight Relevant Experience in Your CV: Ensure your CV showcases your hands-on experience with CRM platforms, SharePoint, and any other relevant technologies. Use bullet points to clearly outline your achievements and how they relate to the key responsibilities listed in the job description.
Follow Application Instructions: Even though the application process mentions sending your CV and cover letter to a specific email, ensure you format your documents professionally. Use a clear subject line and include your name and the job title to make it easy for the hiring team to identify your application.
How to prepare for a job interview at Skillfluence
✨Understand the Tech Stack
Familiarise yourself with the digital tools and platforms mentioned in the job description, especially CRM systems and Microsoft 365. Be prepared to discuss how you would integrate these systems to improve efficiency.
✨Showcase Your Communication Skills
Since this role involves bridging IT and operations, demonstrate your ability to communicate complex technical concepts in a simple way. Prepare examples of how you've successfully trained non-technical teams in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to troubleshoot issues or implement new systems, and be ready to explain your thought process and outcomes.
✨Align with Company Values
Skillfluence values commitment, collaboration, inclusivity, efficiency, relevance, and enthusiasm. Reflect on how your personal values align with theirs and be ready to share examples that illustrate this alignment during the interview.
