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For Companies At a Glance
- Tasks: Manage and optimise digital tools to enhance business efficiency and user experience.
- Company: Skillfluence Ltd supports entrepreneurs with innovative start-up accelerators and commercialisation programmes.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Join a passionate team focused on collaboration, inclusivity, and community impact.
- Qualifications: Experience with CRM systems, Microsoft 365, and strong communication skills required.
- Other info: Remote work options available; apply with CV and cover letter.
The predicted salary is between 38000 - 45000 £ per year.
Location: Glasgow
Hours: Full Time (37.5 hours)
Start Date: ASAP
Salary range: £38,000 – £45,000 (subject to candidate’s experience)
About the Role
Skillfluence Ltd designs and delivers fast-paced start-up accelerators and supportive entrepreneurship and commercialisation programmes for entrepreneurs, founders and academics. We’re looking for an experienced Business Systems Manager to ensure that all the digital tools are not just working, but working together to make the business more efficient, data-driven, and user-friendly. Someone who has the expertise to review and build our tech stack to bind our sales, operations, and delivery components seamlessly together. This role is the bridge between IT and operations.
Key Responsibilities
- CRM System:
- Implementation & Customisation: Set up and tailor CRM platforms to meet our sales, marketing, and customer service needs
- Integration: Connect the CRM to key tools like email marketing, websites, and finance systems.
- User Management & Training: Control access levels, onboard users, and train staff to maximise CRM value
- Data Quality & Reporting: Maintain clean, accurate data and build dashboards and reports for leadership.
- SharePoint & Intranet Platforms:
- Structure & Permissions: Build and manage libraries, folders, workflows, and permissions.
- Collaboration & Automation: Set up document sharing, approvals, and smooth integration with Teams and Outlook.
- Training & Governance: Empower staff with training and promote best practices in document management.
- Websites:
- Oversight & Maintenance: Manage hosting, backups, updates, and ensure reliable uptime.
- User Experience & SEO: Keep our sites fast, mobile-friendly, and optimised for search engines.
- Feature Rollouts: Coordinate new tools, forms, booking systems, or e-commerce features with web developers or vendors.
- Other Digital Tools & Platforms:
- Tool Selection & Procurement: Identify and recommend new digital tools for project management, analytics, and automation.
- Integration & Automation: Use platforms like Zapier, Power Automate, or custom APIs to streamline operations.
- Support & Troubleshooting: Act as the go-to person for technical support and workflow set-up.
Essential Skills & Attributes:
- Strong understanding of digital ecosystems and how systems work together
- Hands-on experience with CRM platforms, Microsoft 365 (especially SharePoint), and Web CMSs
- Familiarity with project management and automation tools
- Knowledge of data governance, user management, and system security
- Excellent communication skills to support non-technical teams (Marketing, Operations, HR)
- Confident working with Mac/Apple devices
Desirable:
- Experience with low-code/no-code tools
- Working knowledge of MS Exchange, Azure, and Microsoft 365 admin
About Us
Skillfluence has big ambitions and want to bring in someone who can grow and develop with us. Skillfluence has a small core team, it’s important that you’re motivated, inspired by new challenges and willing to take part in a variety of activities to progress the company and help us achieve our strategic aims.
You can understand what’s important to us from our core values:
- Commitment - We do what we say we’re going to do.
- Collaboration – Listening to customer needs and working together.
- Inclusivity – Safety, structure and space for learning.
- Efficiency – Our processes have customer service at their heart.
- Relevance – We care about community building.
- Enthusiasm – All of our staff bring their A-game and energy to their day job.
How to Apply:
Skillfluence is an equal opportunities employer – we welcome your application. Apply with CV and short covering letter to jobs@gravitatehr.co.uk. For informal enquiries contact Eden Burr at jobs@gravitatehr.co.uk. Applications close at 12pm 9th of June. Interviews are expected to take place during the week commencing 23rd June 2025.
Next Steps
As part of the selection process, shortlisted candidates will be asked to complete a brief pre-interview task. Please note: This job post is not actively monitored. To apply, please send your CV and cover letter directly to jobs@gravitatehr.co.uk.
Business Systems Manager employer: Skillfluence
Contact Detail:
Skillfluence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Manager
✨Tip Number 1
Familiarise yourself with the specific CRM platforms and digital tools mentioned in the job description. Understanding how these systems work will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Showcase your experience with integration and automation tools like Zapier or Power Automate. Be prepared to discuss specific examples of how you've streamlined operations in previous roles, as this aligns closely with the responsibilities of the Business Systems Manager.
✨Tip Number 3
Highlight your communication skills, especially your ability to support non-technical teams. Prepare examples of how you've successfully trained staff or collaborated with different departments to enhance system usage and efficiency.
✨Tip Number 4
Research Skillfluence's core values and think about how your personal values align with theirs. Be ready to discuss how your commitment to collaboration, inclusivity, and enthusiasm can contribute to their mission and culture.
We think you need these skills to ace Business Systems Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Business Systems Manager. Focus on your expertise in CRM systems, digital tools, and project management.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background fits Skillfluence's core values. Mention specific examples of how you've improved efficiency or integrated systems in previous roles.
Showcase Technical Skills: Clearly outline your hands-on experience with CRM platforms, Microsoft 365, and any other relevant tools. Highlight your ability to manage data quality and user training, as these are key aspects of the role.
Proofread and Format: Before submitting your application, ensure that both your CV and cover letter are free from errors and formatted professionally. A clean, well-organised application reflects your attention to detail and professionalism.
How to prepare for a job interview at Skillfluence
✨Understand the Tech Stack
Familiarise yourself with the digital tools and platforms mentioned in the job description. Be prepared to discuss how you would integrate and optimise these systems to enhance efficiency and user experience.
✨Showcase Your CRM Expertise
Highlight your hands-on experience with CRM platforms. Be ready to provide examples of how you've implemented, customised, and trained users on these systems in previous roles.
✨Demonstrate Communication Skills
Since this role involves bridging IT and operations, practice explaining technical concepts in simple terms. Prepare to discuss how you've supported non-technical teams in the past.
✨Align with Company Values
Research Skillfluence's core values and think about how your personal values align with theirs. Be ready to share examples of how you've demonstrated commitment, collaboration, and enthusiasm in your work.
