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For Companies At a Glance
- Tasks: Lead the delivery of ServiceNow solutions and manage cross-functional teams.
- Company: Dynamic company focused on innovative service delivery in tech.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Join a team that values collaboration and continuous improvement in a fast-paced environment.
- Qualifications: Experience in delivery management and strong leadership skills required.
- Other info: Ideal for those looking to make an impact in the financial services sector.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced ServiceNow Delivery Lead to oversee the end-to-end delivery of ServiceNow solutions. This role requires strong leadership, delivery governance, Agile execution, and the ability to manage cross-functional technical and functional teams.
Key Responsibilities
- Lead the successful delivery of ServiceNow solutions, ensuring alignment with requirements, best practices, and the agreed product backlog and roadmap.
- Oversee day-to-day delivery activities and ensure smooth execution across all workstreams.
- Manage functional and technical teams including Business Analysts, Technical Architects, Technical Leads/Developers, and Testing teams to ensure aligned priorities and seamless delivery.
Delivery Management & Governance
- Manage and resolve impediments; proactively identify risks, issues, and escalations with clear mitigation plans.
- Ensure compliance with governance frameworks, delivery processes, quality standards, and internal controls.
- Participate in planning sessions, capacity assessments, and effort estimation to support accurate forecasting and sprint readiness.
Stakeholder & Team Management
- Act as the primary point of contact for stakeholders and internal teams, maintaining strong communication, alignment, and expectation management.
- Coach and mentor team members, supporting best practices and delivery excellence.
- Promote a culture of accountability, continuous improvement, and effective collaboration.
- Conduct proactive program risk management and highlight potential delivery risks with recommended mitigation steps.
Agile Delivery Execution
- Lead delivery using Agile methodologies, ensuring effective sprint planning, backlog prioritisation, and release management.
- Collaborate closely with Product Owners, Architects, and Developers to ensure requirement clarity and timely delivery.
Continuous Improvement & Quality Assurance
- Drive continuous improvement across processes, tools, and delivery practices.
- Conduct structured reviews, perform risk assessments, and ensure adherence to ServiceNow standards to maintain high-quality outputs.
Desirable Experience
- Background in the financial services industry is beneficial.
- Consulting experience or a consulting mindset is advantageous.
Service Delivery - Client Service Delivery Lead - 139710-1 employer: Skillfinder International
Contact Detail:
Skillfinder International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery - Client Service Delivery Lead - 139710-1
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow or in client service delivery. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to Agile methodologies and delivery management. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've managed teams and resolved conflicts. This will demonstrate your ability to lead cross-functional teams effectively, which is key for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Delivery - Client Service Delivery Lead - 139710-1
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Delivery Lead role. Highlight your experience in managing cross-functional teams and delivering solutions, as this will show us you understand what we're looking for.
Showcase Your Leadership Skills: In your application, emphasise your leadership experience. We want to see how you've successfully led teams and managed delivery governance in previous roles, so don’t hold back on those examples!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially when it comes to your experience with Agile methodologies and risk management.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join the StudySmarter team!
How to prepare for a job interview at Skillfinder International
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in ServiceNow solutions and their delivery processes. Brush up on Agile methodologies, as you'll need to demonstrate your understanding of sprint planning and backlog prioritisation during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading cross-functional teams. Be ready to discuss how you've managed impediments and resolved issues in past projects, showcasing your ability to keep everything on track.
✨Communicate Like a Pro
Since you'll be the primary point of contact for stakeholders, practice articulating your thoughts clearly. Think about how you can convey complex ideas simply and effectively, ensuring alignment and managing expectations.
✨Emphasise Continuous Improvement
Be prepared to talk about how you've driven continuous improvement in previous roles. Share specific instances where you’ve implemented best practices or improved delivery processes, as this will resonate well with the interviewers.