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- Tasks: Resolve incidents and ensure operational stability in a dynamic tech environment.
- Company: Join Skillfinder International, a leader in technology support solutions.
- Benefits: Enjoy a contract role with opportunities for growth and skill development.
- Why this job: Be part of a collaborative team while enhancing your IT expertise and problem-solving skills.
- Qualifications: Advanced proficiency in Active Directory and IT troubleshooting is essential.
- Other info: This role requires a valid UK work permit and offers a chance to mentor new team members.
The predicted salary is between 36000 - 60000 £ per year.
Direct message the job poster from Skillfinder International
Technology Support Engineer
Contract position
Glasgow onsite
Responsibilities:
As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components and ensuring operational stability. Your day-to-day activities will include creating and implementing Requests for Change and updating knowledge base articles to support effective troubleshooting. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. Advanced proficiency in Active Directory is required. Advanced proficiency in Customer Technical Support, Incident Management, Problem Management, and IT Troubleshooting is suggested.
- Develop and maintain strong relationships with vendors to facilitate effective issue resolution.
- Proactively identify potential issues and implement preventive measures to enhance system stability.
- Create comprehensive documentation for processes and procedures to support team knowledge sharing.
- Engage in continuous learning to stay updated on industry trends and best practices in technology support.
- Assist in training and mentoring new team members to foster a collaborative work environment.
Skills:
- Active Directory
- Customer technical support
- IT Troubleshooting
Please only apply if you have a valid work permit for UK
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Contract
Job function
-
Job function
Engineering and Information Technology
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East Kilbride, Scotland, United Kingdom 4 days ago
Stirling, Scotland, United Kingdom 1 week ago
Glasgow, Scotland, United Kingdom 1 month ago
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Information Technology Support Engineer employer: Skillfinder International
Contact Detail:
Skillfinder International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Make sure to brush up on your Active Directory skills. Since advanced proficiency is required, consider taking a quick online course or reviewing relevant materials to ensure you're confident in your abilities.
✨Tip Number 2
Engage with the tech community in Glasgow. Attend local meetups or forums related to IT support to network with professionals who might have insights about the role or the company.
✨Tip Number 3
Prepare to discuss your problem-solving strategies during the interview. Think of specific examples where you've successfully resolved technical issues and how you documented those processes.
✨Tip Number 4
Familiarise yourself with the latest trends in IT support and troubleshooting. Being knowledgeable about current best practices will show your commitment to continuous learning and improvement.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills for the Technology Support Engineer position. Tailor your application to highlight your relevant experience in Active Directory, IT troubleshooting, and customer technical support.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your technical skills, particularly in areas like Incident Management and Problem Management. Use specific examples from your past roles to demonstrate your expertise and achievements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities of the position, such as creating Requests for Change and maintaining documentation for knowledge sharing.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical support role.
How to prepare for a job interview at Skillfinder International
✨Showcase Your Technical Skills
Make sure to highlight your advanced proficiency in Active Directory and IT troubleshooting during the interview. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your expertise and problem-solving abilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world incidents and problems. Think of examples from your past experiences where you identified potential issues and implemented preventive measures, as well as how you contributed to team discussions and solutions.
✨Emphasise Team Collaboration
Since the role requires active participation in team discussions, be ready to talk about your experience working collaboratively with others. Share examples of how you've mentored new team members or contributed to knowledge sharing within your team.
✨Demonstrate Continuous Learning
Show your commitment to staying updated on industry trends and best practices. Discuss any recent training, certifications, or self-study you've undertaken that relates to technology support, as this will reflect your proactive approach to professional development.
