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For Companies At a Glance
- Tasks: Support volunteers and customers via chat and social media, ensuring a vibrant community.
- Company: SkilledUp Life connects global talent with tech companies, thriving since 2020.
- Benefits: Gain valuable experience, receive endorsements, and enhance your LinkedIn profile.
- Why this job: Join a passionate team, make a real impact, and develop essential skills in customer support.
- Qualifications: No specific qualifications required; just a willingness to help and learn.
- Other info: This is a voluntary role with no financial compensation but offers great networking opportunities.
Overview
Join to apply for the Customer Support Volunteer role at SkilledUp Life.
About the Company
At SkilledUp Life, we are passionate about helping to develop a global talent pool and build tech companies. Since going live in August 2020, we have acquired over 44,700 volunteers from 136 countries and helped over 130 tech companies.
About the Opportunity
Our survival and growth depend on how delighted our community is, which is made up of Volunteers and Tech Startup Customers. It is impossible to achieve success without a strong support team. Your role is to provide support for prospective and existing Volunteers and Customers through Tawk Chat service, direct messaging and occassionally through WhatsApp and other Social Media channels. We are looking for a number Support Volunteers to provide 24/7 global overage. Support Volunteers help visitors to sign up for our service, improve their profiles and answer any questions regarding SkilledUp Life.
Responsibilities
- Keep the Community Members (Volunteers and Companies) healthy and live by regularly chatting with them.
- Convert visitors to Community members by helping them to create accounts.
- Help build their profiles fully.
- Use direct messaging in addition to Tawk Chat.
- Help Companies publish Opportunities.
- Help Advanced Plan customers find best fit Volunteers.
- Help Volunteers apply for Opportunities.
- Improve FAQs.
- Report any issues, concerns and complaints to the Head of Support and CEO.
Tools
- Google Workspace
- Tawk Chat
- Slack for internal communications and daily reporting
- SkilledUp Life direct messaging
Acquired Skills
- Process: Get a deeper understanding of the customer support process. Learn how to keep a Community live.
- Problem Solving: Learn how to respond to Community as well as prospects on all manner of requests regarding SkilledUp Life.
- Tools: Learn how to use customer support software tools effectively, i.e. Tawk Chat.
- Team: Communication at different organisational levels. Build relationship with a global remote team.
Endorsements
Once a satisfactory outcome is delivered, we will:
- Provide testimonial on SkilledUp Life and LinkedIn.
- Allow you to add SkilledUp Life Company Name to your LinkedIn Profile.
- Issue a Letter of Recommendation.
- Issue a Certificate.
Disclaimer
This is a voluntary position, i.e. there is no direct financial compensation, a promise of future paid work or any taxable benefit in kind.
Job details
- Seniority level: Internship
- Job function: Other
- Industries: IT Services and IT Consulting
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Customer Support Volunteer employer: SkilledUp Life
Contact Detail:
SkilledUp Life Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Volunteer
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, especially Tawk Chat and Google Workspace. Being comfortable with these platforms will not only help you during the application process but also demonstrate your readiness to jump right into the role.
✨Tip Number 2
Engage with SkilledUp Life's community on social media. By interacting with their posts and understanding their mission, you'll be able to speak more authentically about your passion for supporting volunteers and tech companies during any interviews.
✨Tip Number 3
Prepare to showcase your problem-solving skills. Think of examples from your past experiences where you've successfully resolved issues or helped others, as this is a key aspect of the Customer Support Volunteer role.
✨Tip Number 4
Network with current or former volunteers at SkilledUp Life. They can provide insights into the role and the company culture, which can be invaluable when tailoring your approach and demonstrating your enthusiasm for the position.
We think you need these skills to ace Customer Support Volunteer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Support Volunteer position. Understand the responsibilities and required skills to tailor your application accordingly.
Craft a Personalised Cover Letter: Write a cover letter that highlights your passion for community support and your relevant experience. Mention specific skills that align with the role, such as problem-solving and communication abilities.
Showcase Relevant Experience: In your CV, emphasise any previous volunteer work or customer support roles. Highlight experiences where you successfully engaged with a community or resolved issues, as this will resonate with SkilledUp Life's mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-organised and clearly formatted.
How to prepare for a job interview at SkilledUp Life
✨Understand the Company Culture
Before your interview, take some time to research SkilledUp Life and its mission. Understanding their passion for developing a global talent pool will help you align your answers with their values and demonstrate your enthusiasm for the role.
✨Familiarise Yourself with Customer Support Tools
Since the role involves using tools like Tawk Chat and Google Workspace, make sure you have a basic understanding of these platforms. Being able to discuss how you would use them in your role can show your preparedness and eagerness to contribute.
✨Prepare for Common Scenarios
Think about common customer support scenarios you might encounter, such as helping someone create an account or answering FAQs. Prepare examples from your past experiences where you successfully resolved similar issues, showcasing your problem-solving skills.
✨Show Your Communication Skills
As a Customer Support Volunteer, effective communication is key. During the interview, practice clear and concise responses. You might also want to highlight any experience you have in communicating with diverse groups, as this role involves interacting with volunteers and tech companies globally.
