Volunteer & Customer Support Volunteer

At SkilledUp Life, we are passionate about helping to develop a global talent pool and build tech companies. Since going live in August 2020, we have acquired over 44,700 volunteers from 136 countries and helped over 130 tech companies.

About the Opportunity

Our survival and growth depend on how delighted our community is, which is made up of Volunteers and Tech Startup Customers. It is impossible to achieve success without a strong support team. Your role is to provide support for prospective and existing Volunteers and Customers through Tawk Chat service, direct messaging and occasionally through WhatsApp and other Social Media channels.

We are looking for a number of Support Volunteers to provide 24/7 global coverage. Support Volunteers help visitors to sign up for our service, improve their profiles, and answer any questions regarding SkilledUp Life.

Our needs

• Fluent in English – both written and spoken.
• Some level of experience in customer service and/or support.
• Self-learner and ability to execute tasks without any supervision.
• Ability to maintain the highest level of professionalism.
• Pay attention to detail.

Activities:

Working with our CEO and the Head of Support, your Volunteer role includes:

• Keep the Community Members (Volunteers and Companies) healthy and live by regularly chatting with them.
• Convert visitors to Community members by helping them to create accounts.
• Help build their profiles fully.
• Use direct messaging in addition to Tawk Chat.
• Help Advanced Plan customers find best fit Volunteers.
• Help Volunteers apply for Opportunities.
• Improve FAQs.
• Report any issues, concerns, and complaints to the Head of Support and CEO.

Tools used:

• Google Workspace.
• Tawk Chat.
• Slack for internal communications and daily reporting.

You have significant freedom to evolve within your role. You are welcome to challenge the existing systems and processes and continually improve them.

Time Commitment:

• 2 to 3 hrs per day.
• 60 Volunteer days (every day from Monday to Friday inclusive).
• Remote.
• Agree time to suit your schedule.

Acquired Skills

• Process: Get a deeper understanding of the customer support process. Learn how to keep a Community live.
• Problem Solving: Learn how to respond to Community as well as prospects on all manner of requests regarding SkilledUp Life.
• Tools: Learn how to use customer support software tools effectively, i.e. Tawk Chat.
• Team: Communication at different organisational levels. Build relationship with a global remote team.

Once a satisfactory outcome is delivered, we will:

• Provide testimonial on SkilledUp Life and LinkedIn.
• Allow you to add SkilledUp Life Company Name to your LinkedIn Profile.
• Issue a Letter of Recommendation.

Disclaimer

This is a voluntary position, i.e. there is no direct financial compensation, a promise of future paid work, or any taxable benefit in kind.

It is illegal to copy, scrape or download data and information from SkilledUp Life including Volunteer Profiles, Opportunities and Company Profiles without explicit written permission.

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