At a Glance
- Tasks: Lead a dynamic team delivering essential repairs and maintenance in social housing.
- Company: Join a well-established social housing maintenance operation in Leatherhead.
- Benefits: Competitive salary up to £49,000, pension scheme, and career progression opportunities.
- Other info: Fast-paced environment with a focus on customer satisfaction and operational excellence.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in reactive repairs and previous supervisory roles required.
The predicted salary is between 49000 - 49000 € per year.
Team Leader job in Leatherhead overseeing reactive repairs and maintenance operations within a busy social housing environment, ensuring the efficient delivery of responsive property maintenance services across occupied residential stock in Surrey and surrounding areas.
This is an excellent opportunity for an experienced Team Leader to join a fast-paced reactive maintenance team within the social housing sector. The role will focus on coordinating day-to-day repairs and maintenance activity, ensuring all works are completed safely, efficiently, and to a consistently high standard while maintaining strong customer satisfaction.
The successful candidate will be responsible for supervising operatives and subcontractors, supporting the planning and allocation of workloads, and driving performance across key operational KPIs including response times, productivity, quality, and compliance.
Responsibilities- Leading and supporting the day-to-day delivery of reactive repairs and maintenance services across housing stock in Surrey and surrounding areas
- Supervising operatives, trades staff, and subcontractors to ensure effective job completion and service delivery standards
- Supporting scheduling, planning, and allocation of works to meet agreed service levels and deadlines
- Monitoring job progress and ensuring repairs are completed on time and to a high standard of workmanship
- Driving performance against KPIs including first-time fix rates, productivity, quality, and customer satisfaction
- Ensuring all works are carried out in line with health & safety regulations and compliance requirements
- Acting as a key point of contact for tenants, ensuring a professional and customer-focused service at all times
- Supporting materials management, resource planning, and workforce coordination
- Escalating complex repairs and operational issues to senior management where required
- Contributing to continuous improvement initiatives across reactive maintenance operations
- Experience working within reactive repairs, maintenance, or social housing environments
- Previous supervisory or team leader experience within property services or maintenance
- Strong understanding of job scheduling, workflow coordination, and operative management
- Good knowledge of health & safety and compliance within maintenance environments
- Strong communication and customer service skills within occupied housing settings
- Ability to manage workloads effectively in a fast-paced operational environment
- Experience working with subcontractors and/or direct labour teams
- Full UK driving licence
- Up to £49,000 salary
- Company benefits package
- Pension scheme
- Career progression opportunities within a growing social housing maintenance environment
This Team Leader role in Leatherhead offers the opportunity to join a well-established social housing maintenance operation delivering essential reactive repairs and maintenance services. The position would suit an experienced supervisor or maintenance professional looking to step into a more senior operational role within a fast-moving, customer-focused environment. Apply now to be considered for this opportunity.
Team Leader employer: Skilled Careers
Join a dynamic team in Leatherhead, where we prioritise employee growth and satisfaction within the social housing sector. Our supportive work culture fosters collaboration and innovation, offering competitive salaries and a comprehensive benefits package, including a pension scheme and clear career progression opportunities. As a Team Leader, you will play a crucial role in delivering high-quality maintenance services while enjoying the unique advantage of working in a community-focused environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of reactive repairs and maintenance. Be ready to discuss your previous experiences and how they relate to the role. We want to see that you can lead a team effectively and keep customer satisfaction high!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully managed teams and improved performance against KPIs. This will help us see that you're the right fit for leading our busy maintenance operations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and making a difference in the social housing sector.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience and any relevant work in reactive repairs or social housing to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Team Leader role. Share specific examples of how you've led teams and improved service delivery in the past.
Showcase Your Customer Service Skills:Since this role involves a lot of tenant interaction, emphasise your strong communication and customer service skills. We want to see how you’ve handled customer queries or complaints effectively in previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Leatherhead.
How to prepare for a job interview at Skilled Careers
✨Know Your Stuff
Make sure you brush up on your knowledge of reactive repairs and maintenance. Understand the key performance indicators (KPIs) that are important for the role, like first-time fix rates and customer satisfaction. This will show that you're not just familiar with the job but genuinely interested in how to excel in it.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed projects. Highlight how you coordinated workloads, supervised staff, and ensured high standards of service delivery. This will demonstrate your capability to take charge in a fast-paced environment.
✨Be Customer-Focused
Since this role involves interacting with tenants, be ready to discuss how you've handled customer service in previous positions. Share specific instances where you resolved issues or improved tenant satisfaction, as this will illustrate your commitment to providing a professional service.
✨Health & Safety Matters
Familiarise yourself with health and safety regulations relevant to the maintenance sector. Be prepared to discuss how you’ve implemented safety measures in past roles. This shows that you prioritise compliance and the well-being of both your team and the tenants.
