Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead reactive repairs and maintenance operations across North and South London.
- Company: Reputable property services contractor with a focus on social housing.
- Benefits: Competitive salary, car allowance, pension scheme, and career progression opportunities.
- Other info: Join a growing business dedicated to delivering essential services across London.
- Why this job: Make a real impact in a fast-paced environment while leading operational teams.
- Qualifications: Experience in operations management within reactive repairs and strong leadership skills.
Operations Manager job in Stratford – overseeing reactive repairs and maintenance operations across North and South London for a well-established property services contractor, offering the opportunity to lead operational delivery across a fast-paced social housing maintenance contract.
This is an excellent opportunity for an experienced Operations Manager to join a growing reactive maintenance division within a highly reputable contractor. The role will take responsibility for the operational performance and delivery of reactive repairs and maintenance contracts across North and South London, ensuring high standards of service, compliance, customer satisfaction, and commercial performance.
The successful candidate will play a pivotal role in managing day-to-day operations, leading operational teams, and driving performance across multiple workstreams within a busy social housing environment.
Key Responsibilities- Leading the operational delivery of reactive repairs and maintenance contracts across North and South London
- Managing supervisors, operatives, subcontractors, and office-based teams to ensure service delivery targets are achieved
- Driving KPI performance across productivity, quality, compliance, and customer satisfaction
- Overseeing scheduling, resource allocation, and operational planning to maximise efficiency and performance
- Ensuring all works are delivered in line with health & safety regulations, compliance standards, and client expectations
- Managing client relationships and acting as a key operational point of contact for housing association and local authority partners
- Monitoring financial performance, budgets, and cost control across maintenance operations
- Supporting continuous improvement initiatives and implementing operational best practice across contracts
- Working closely with senior leadership teams to support business objectives and long-term contract performance
- Proven experience as an Operations Manager within reactive repairs, social housing maintenance, or property services
- Strong background managing reactive maintenance contracts across occupied residential environments
- Experience leading operational teams across multiple sites and workstreams
- Strong understanding of KPI management, service delivery, and client relationship management
- Excellent organisational, leadership, and communication skills
- Experience managing subcontractors, direct labour, and scheduling functions
- Commercial awareness with the ability to manage operational budgets and performance targets
- Strong understanding of health & safety and compliance within property maintenance environments
- Full UK driving licence
- £50,000–£55,000 salary
- £6,000 car allowance
- Company benefits package
- Pension scheme
- Career progression opportunities within a growing business
This Operations Manager role in Stratford offers the opportunity to join a reputable contractor delivering essential reactive repairs and maintenance services across London. The position would suit an experienced operational leader looking to progress within a fast-paced and customer-focused maintenance environment. Apply now to be considered for this opportunity.
Operations Manager in Stratford employer: Skilled Careers
Contact Detail:
Skilled Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Stratford
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their approach to reactive repairs and maintenance, and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've managed teams and driven performance in previous roles. Highlight your ability to meet KPIs and maintain high standards of service delivery.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and get to know you better. Plus, it’s a great way to ensure your CV lands directly in the right hands.
We think you need these skills to ace Operations Manager in Stratford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in reactive repairs and maintenance, and showcase your leadership skills. We want to see how you’ve driven performance and managed teams in similar environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific achievements that demonstrate your ability to manage operations effectively and improve service delivery. We love a good story!
Showcase Your KPI Knowledge: Since KPIs are crucial in this role, make sure to mention your experience with them. Talk about how you've driven performance across productivity, quality, and customer satisfaction in your previous roles. We want to know how you measure success!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Skilled Careers
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operations of reactive repairs and maintenance. Familiarise yourself with the key performance indicators (KPIs) relevant to the role and be ready to discuss how you've successfully managed these in your previous positions.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading teams across multiple sites. Prepare examples that highlight your leadership style and how you've motivated teams to achieve service delivery targets. Think about specific challenges you've faced and how you overcame them.
✨Demonstrate Client Relationship Management
Client relationships are crucial in this role. Be prepared to share experiences where you've effectively managed client expectations and improved satisfaction. Highlight any strategies you've implemented to enhance communication and service delivery.
✨Emphasise Compliance and Safety Knowledge
Given the importance of health and safety regulations in property maintenance, brush up on relevant compliance standards. Be ready to discuss how you've ensured adherence to these regulations in past roles and how you plan to maintain high standards in this position.