Repairs Scheduling Manager Location: Stevenage Salary: £28.30p/h Job Type: 12 month FTC About the Role We are currently recruiting for an experienced Repairs Scheduling Manager to lead a large-scale repairs planning and scheduling function within a busy social housing environment. This is a key leadership role responsible for overseeing a team of approximately 60 colleagues, including 5–6 Team Leaders and a wider team of Repairs Planners. You will drive operational performance, improve scheduling efficiency and ensure customers receive an exceptional experience throughout the repairs journey. Working closely with senior stakeholders across Contact Centres, Repairs, Regional Operations and Business Change, you will play a pivotal role in developing a consistent, customer-focused approach to repairs booking and scheduling. Key Responsibilities Lead, develop and motivate a large Repairs Planning and Scheduling team, ensuring consistent processes and ways of working across all regions. Manage and support Team Leaders, empowering them to drive performance, develop their teams and deliver operational objectives. Oversee the effective scheduling of responsive repairs, ensuring the right operatives with the appropriate skills are allocated to each job. Drive improvements in resource planning, appointment availability and scheduling efficiency to maximise operational performance. Ensure customers receive clear, accurate and timely communication from the initial repair booking through to completion. Work collaboratively with Contact Centre teams, digital booking functions, out-of-hours providers and field-based operations. Build strong relationships with Regional and Area Managers to optimise available resources and meet customer service and operational targets. Monitor performance against key performance indicators (KPIs), identifying opportunities for improvement and implementing effective solutions. Lead coaching, performance management and capability development across the planning function. Identify operational challenges, work with senior stakeholders to resolve issues and deliver sustainable service improvements. Contribute to the development of an improved, customer-focused repairs booking experience, supporting continuous improvement and business change initiatives. Essential Experience & Skills Significant experience working within a repairs scheduling or planning environment, ideally within social housing or property maintenance. Proven experience managing resource planning and scheduling teams. Strong leadership experience, with the ability to deliver results through Team Leaders and wider operational teams. Experience using dynamic scheduling systems to support an efficient, customer-focused repairs service. A strong track record of improving operational performance against KPIs and performance targets. Excellent coaching, people management and performance development skills. Strong communication and stakeholder management skills, with the ability to influence colleagues at all levels. Experience identifying operational issues and implementing practical service improvements. A hands-on leadership style, leading by example and supporting colleagues to develop their skills and capabilities. A collaborative approach with a genuine focus on customer experience and operational excellence. Desirable Experience Experience managing both Team Leaders and large teams of Planners, Schedulers or Agents. Involvement in designing and implementing new processes or customer-focused ways of working. Strong IT skills, including Microsoft Excel, Word, PowerPoint and Outlook. The Ideal Candidate You will be an experienced Repairs Scheduling Manager who understands the challenges of managing high-volume repair bookings, coordinating field-based resources and delivering a consistently high standard of customer service. You will be confident leading through first-line managers, driving accountability and motivating teams to achieve results, while remaining hands-on and focused on continuous improvement. To apply: Please submit your CV for consideration. Our recruitment team will be in touch to discuss the opportunity and provide further details
Repairs Scheduling Manager in Stevenage employer: Skilled Careers
At Skilled Careers, we pride ourselves on being an excellent employer in the construction industry, offering a supportive work culture that values teamwork and personal growth. Our employees benefit from comprehensive training opportunities, competitive pay, and a commitment to safety, all while working in the vibrant community of Barton Le Clay. Join us to not only advance your career but also to be part of a company that truly cares about its workforce and their development.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Scheduling Manager in Stevenage
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Skilled Careers, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Repairs Scheduling Manager at Skilled Careers.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Skilled Careers
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
