At a Glance
- Tasks: Be the go-to person for residents during home upgrades and improvements.
- Company: Join a purpose-driven social housing contractor making a difference in communities.
- Benefits: Competitive pay, car allowance, and excellent training opportunities.
- Other info: Dynamic role with great career progression in a growing organisation.
- Why this job: Make a real impact by supporting residents and improving their homes.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
An exciting opportunity has arisen for a Tenant Liaison Officer (TLO) to join a social housing contractor on a contractual basis, working on upgrades with council housing stock throughout the Manchester area.
The organisation works closely with housing providers, local authorities and communities to improve homes and create positive outcomes for residents.
This is a great opportunity for a customer-focused professional looking to build their career within a growing and purpose-driven organisation.
The TLO will act as the main point of contact for residents throughout improvement and regeneration works, you will build strong relationships with residents, coordinate appointments, provide regular updates and resolve concerns, ensuring customers remain informed and supported throughout the works.
Key Responsibilities
- Act as the main point of contact for residents throughout improvement works.
- Build positive and trusted relationships with customers.
- Arrange appointments and coordinate access with site and operational teams.
- Keep residents informed of works, timescales, changes and potential disruption.
- Conduct customer visits and proactively address concerns.
- Support vulnerable residents and ensure their needs are considered.
- Handle customer enquiries, complaints and service requests professionally.
- Work with operational teams to resolve issues quickly and effectively.
- Maintain accurate customer records and case management information.
- Collect customer feedback and support customer satisfaction monitoring.
- Work with clients, site teams and community stakeholders to deliver positive outcomes.
- Contribute to service improvements and a strong customer-first culture.
Essential Experience
- Experience in a customer-facing, tenant liaison or customer experience role.
- Experience handling customer enquiries, complaints and challenging situations.
- Strong communication, relationship-building and problem-solving skills.
- Experience working in a fast-paced environment, managing multiple priorities and deadlines.
- Experience within social housing, planned maintenance, construction, regeneration or property services is highly desirable.
- Experience working with housing associations, local authorities or public sector clients is advantageous.
- Understanding of customer service, complaint handling and customer satisfaction.
- Good understanding of data protection, confidentiality and accurate record keeping.
- Knowledge of social housing or regeneration environments is advantageous.
- Confident working with customers on site and across multiple stakeholders.
- Full UK driving licence.
- What's on Offer
- £17-21 P/H Temp/Perm
- Car allowance
- Excellent training, development and career progression opportunities
- Opportunity to join a growing regeneration business
- Customer-focused role supporting communities and improving homes
- #J-18808-Ljbffr
Tenant Liaison Officer in Ringway employer: Skilled Careers
At Skilled Careers, we pride ourselves on being an excellent employer in the construction industry, offering a supportive work culture that values teamwork and personal growth. Our employees benefit from comprehensive training opportunities, competitive pay, and a commitment to safety, all while working in the vibrant community of Barton Le Clay. Join us to not only advance your career but also to be part of a company that truly cares about its workforce and their development.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Ringway
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Skilled Careers, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Tenant Liaison Officer in Ringway
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Skilled Careers. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Skilled Careers. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Skilled Careers
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Skilled Careers.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Tenant Liaison Officer role at Skilled Careers, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Skilled Careers that you can think critically and act effectively under pressure.
