Reactive supervisor

Job Title: Reactive Supervisor

Competitive pay rate: £23 – £28 CIS per hour.

Location: Enfield, London

Are you a hands‑on leader with a passion for delivering exceptional customer service in a fast‑paced environment

We are seeking a driven and experienced Reactive Supervisor to join our team in Enfield, London. You will play a crucial role in ensuring the effective and efficient delivery of reactive maintenance services to our residents.

What you’ll be doing:

• Lead from the front: Supervise and motivate a team of multi-skilled operatives to ensure prompt and effective responses to resident repair and maintenance requests.
• Prioritise and schedule reactive maintenance work effectively to minimise disruption to residents and maximise efficiency.
• Conduct regular site inspections to identify and address any potential issues proactively.
• Ensure all work is carried out to the highest standards of quality, safety, and compliance with relevant regulations.
• Build and maintain strong relationships with residents and other stakeholders.
• Investigate and resolve resident complaints promptly and professionally.
• Monitor and control costs within budgetary constraints.
• Ensure all relevant documentation is accurately maintained.
• Promote a positive and safe working environment for all team members.

What you’ll bring:

• Proven experience as a Reactive Supervisor or in a similar role within the property maintenance or social housing sector.
• Strong leadership and supervisory skills with the ability to motivate and lead a team.
• Excellent organisational and time management skills with the ability to prioritise and meet deadlines.
• In‑depth knowledge of property maintenance and repair techniques.
• Experience of working within budget constraints.
• Excellent communication and interpersonal skills with the ability to build rapport with residents.
• Valid UK Driving Licence is essential.
• FRA experience is beneficial but not essential.

Benefits:

• Competitive pay rate: £23 – £28 CIS per hour.
• Opportunities for professional development and career progression.
• Supportive and friendly working environment.

Ready to take on this exciting challenge

If you are a results‑oriented and highly motivated individual with a passion for delivering exceptional customer service, we want to hear from you!