At a Glance
- Tasks: Support residents in understanding energy-saving measures and guide them through decarbonisation projects.
- Company: Join a fast-growing green sector focused on social housing improvements.
- Benefits: Competitive pay, temp-to-perm career path, and travel expenses covered.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in communities by helping homes become greener and more energy-efficient.
- Qualifications: Experience in social housing and excellent communication skills are essential.
The predicted salary is between 34000 - 34000 £ per year.
Are you a customer-focused Resident Liaison Officer looking to work on the cutting edge of social housing? We are seeking a dedicated RLO to support a major Social Housing Decarbonisation Fund (SHDF) framework across Oxfordshire. This is a fantastic Temp-to-Perm opportunity, allowing you to join a fast-growing green sector focused on making homes warmer, greener, and more energy-efficient for residents.
THE OFFER
- Pay Rate: £22.57 per hour
- Contract: Temp-to-Perm (Permanent contract offered following a successful 12–13 week probationary period).
- Location: Covering property stock across Oxfordshire (Field-based).
- Office Base: Initially office-based out of Swindon for the first 6 months, before transitioning to a more local office closer to Oxford.
- Travel: Mileage and business expenses are fully covered.
THE ROLE (SHDF & Retrofit Focus)
Working on an SHDF contract is highly rewarding but structurally different from standard planned maintenance. You will guide residents through complex energy-saving measures, helping them understand the process and benefits of External Wall Insulation (EWI), Air Source Heat Pumps, Solar PV Panels, and advanced ventilation systems.
Key Responsibilities:
- Resident Education: Conducting home visits to explain the benefits of decarbonisation works and teaching residents how to maximise new green technologies (e.g., smart thermostats).
- Surveys & Access Coordination: Carrying out pre-work condition surveys and securing high access rates for specialist contractors to keep the delivery programme on schedule.
- Expectation Management: Acting as the primary, reassuring point of contact for residents during invasive energy-efficiency upgrades inside and outside their homes.
- Conflict Resolution: Swiftly and professionally resolving any on-site resident queries or concerns to maintain high customer satisfaction scores.
- Compliance Reporting: Updating internal project trackers and maintaining accurate resident communication files to ensure compliance with strict funding requirements.
CANDIDATE REQUIREMENTS
- Experience: Proven experience as an RLO or TLO (Tenant Liaison Officer) within Social Housing. Experience specifically with SHDF, EWI, or domestic Retrofit works is highly advantageous.
- Communication: Exceptional interpersonal skills with the ability to break down technical green energy information into simple, empathetic, and easy-to-understand terms for residents.
- Mobility: A full UK Driving Licence and a reliable vehicle are mandatory for travelling to properties across the Oxfordshire patch.
- IT Skills: Proficient in the Microsoft Office Suite (specifically Excel) for logging live site data and resident access trackers.
- Attitude: Empathetic, professional, and resilient, with a genuine passion for helping communities improve their day-to-day living conditions.
If you are a proactive RLO ready to build a stable, long-term career in the decarbonisation sector across Oxfordshire, apply now with your updated CV for an immediate interview.
Resident Liaison officer in Oxford employer: Skilled Careers
Join a forward-thinking company that prioritises employee development and community impact as a Resident Liaison Officer in Oxfordshire. With a focus on green energy and decarbonisation, we offer a supportive work culture that values your contributions and provides opportunities for career progression within the fast-growing social housing sector. Enjoy competitive pay, fully covered travel expenses, and the chance to make a meaningful difference in residents' lives while working in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison officer in Oxford
✨Tip Number 1
Get to know the company and its values before your interview. Research their projects, especially in decarbonisation, so you can show how your experience aligns with their mission. This will help you stand out as a candidate who truly cares about their work.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to explain complex concepts in simple terms. Try role-playing with a friend or family member to get comfortable breaking down technical jargon into relatable language.
✨Tip Number 3
Be ready to share specific examples from your past experiences that demonstrate your problem-solving skills and ability to manage resident expectations. Think of situations where you successfully resolved conflicts or improved resident satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and making a difference in the green energy sector.
We think you need these skills to ace Resident Liaison officer in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Resident Liaison Officer or Tenant Liaison Officer. Focus on your skills in communication and conflict resolution, as these are key for the role.
Show Your Passion:In your cover letter, express your genuine interest in social housing and green energy. We love candidates who are passionate about making homes warmer and more energy-efficient!
Be Clear and Concise:When filling out your application, keep your language simple and to the point. We appreciate clarity, especially when it comes to explaining your relevant experience and skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by us. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Skilled Careers
✨Know Your Stuff
Make sure you understand the key concepts of decarbonisation and the specific technologies involved, like External Wall Insulation and Air Source Heat Pumps. Brush up on how these measures benefit residents and be ready to explain them in simple terms.
✨Show Your Empathy
As a Resident Liaison Officer, your role is all about communication and support. Prepare examples of how you've successfully managed resident concerns or conflicts in the past. Highlight your ability to listen and reassure residents during challenging times.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills and how you would handle real-life scenarios. Think about how you would conduct a home visit or manage a situation where a resident is unhappy with the work being done.
✨Demonstrate Your Organisational Skills
Since you'll be managing multiple properties and ensuring compliance, be prepared to discuss your experience with tracking data and coordinating access for contractors. Mention any tools or methods you use to stay organised and efficient.
