At a Glance
- Tasks: Diagnose and fix defects in homes, ensuring top-notch customer satisfaction.
- Company: Join a dynamic team in the thriving construction industry.
- Benefits: Competitive pay, company vehicle, and great benefits.
- Other info: Enjoy a hands-on role with opportunities for growth.
- Why this job: Make a real difference in people's homes while honing your skills.
- Qualifications: Experience in construction or house building is a plus.
The predicted salary is between 36000 - 40000 £ per year.
Location: Hertfordshire, North London
Competitive + Company Vehicle/Allowance + Benefits
About the Role
We are seeking a proactive and customer-focused Customer Care Engineer to join our growing team, supporting new build residential developments across Hertfordshire, North London, and West London. This is a hands-on role where you will be responsible for carrying out remedial works and resolving customer defects in occupied homes, ensuring a high standard of finish and excellent customer satisfaction.
Key Responsibilities
- Attend occupied properties to diagnose and rectify defects in line with warranty guidelines
- Carry out a range of remedial works including carpentry, finishing, and general maintenance tasks
- Deliver a high level of customer service when dealing with homeowners
- Manage your own workload and diary across multiple live developments
- Liaise with the Customer Care team, Site Managers, and subcontractors to coordinate works
- Maintain accurate records of works carried out and materials used
- Ensure all works are completed safely and to a high standard
About You
- Previous experience in a similar role within house building or construction is highly desirable
- Strong carpentry background preferred (first or second fix experience advantageous)
- Multi-trade skills are beneficial (e.g. plastering, decorating, basic plumbing)
Multi Trader employer: Skilled Careers
Join a dynamic and supportive team in Hertfordshire, where we prioritise employee growth and satisfaction. Our company offers competitive salaries, a company vehicle or allowance, and a range of benefits, all within a collaborative work culture that values customer service excellence and hands-on problem-solving. With opportunities for professional development and a commitment to maintaining high standards, we are an excellent employer for those looking to make a meaningful impact in the residential construction sector.
