An exciting opportunity has arisen for a Tenant Liaison Officer (TLO) to join a social housing contractor on a contractual basis, working on upgrades with council housing stock throughout the Manchester area. The organisation works closely with housing providers, local authorities and communities to improve homes and create positive outcomes for residents. This is a great opportunity for a customer-focused professional looking to build their career within a growing and purpose-driven organisation. The TLO will act as the main point of contact for residents throughout improvement and regeneration works, you will build strong relationships with residents, coordinate appointments, provide regular updates and resolve concerns, ensuring customers remain informed and supported throughout the works. Key Responsibilities Act as the main point of contact for residents throughout improvement works. Build positive and trusted relationships with customers. Arrange appointments and coordinate access with site and operational teams. Keep residents informed of works, timescales, changes and potential disruption. Conduct customer visits and proactively address concerns. Support vulnerable residents and ensure their needs are considered. Handle customer enquiries, complaints and service requests professionally. Work with operational teams to resolve issues quickly and effectively. Maintain accurate customer records and case management information. Collect customer feedback and support customer satisfaction monitoring. Work with clients, site teams and community stakeholders to deliver positive outcomes. Contribute to service improvements and a strong customer-first culture. Essential Experience Experience in a customer-facing, tenant liaison or customer experience role. Experience handling customer enquiries, complaints and challenging situations. Strong communication, relationship-building and problem-solving skills. Experience working in a fast-paced environment, managing multiple priorities and deadlines. Experience within social housing, planned maintenance, construction, regeneration or property services is highly desirable. Experience working with housing associations, local authorities or public sector clients is advantageous. Understanding of customer service, complaint handling and customer satisfaction. Good understanding of data protection, confidentiality and accurate record keeping. Knowledge of social housing or regeneration environments is advantageous. Confident working with customers on site and across multiple stakeholders. Full UK driving licence. What's on Offer £17-21 P/H Temp/Perm Car allowance Excellent training, development and career progression opportunities Opportunity to join a growing regeneration business Customer-focused role supporting communities and improving homes
Tenant Liaison Officer in Manchester employer: Skilled Careers
At Skilled Careers, we pride ourselves on being an excellent employer in the construction industry, offering a supportive work culture that values teamwork and personal growth. Our employees benefit from comprehensive training opportunities, competitive pay, and a commitment to safety, all while working in the vibrant community of Barton Le Clay. Join us to not only advance your career but also to be part of a company that truly cares about its workforce and their development.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Manchester
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Skilled Careers, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Tenant Liaison Officer at Skilled Careers.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Skilled Careers
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
