At a Glance
- Tasks: Lead reactive maintenance contracts and ensure top-notch service delivery in social housing.
- Company: Join a well-established contractor with a strong pipeline of long-term work.
- Benefits: Competitive salary, car allowance, comprehensive benefits, and career progression opportunities.
- Other info: Immediate start available; work across London, Kent, and Essex.
- Why this job: Make a real difference in the community while advancing your career in a dynamic environment.
- Qualifications: Experience in contract management within reactive maintenance and strong operational skills required.
Contract Manager Reactive Maintenance | Social Housing
Full-time | Permanent
This is a job in London, Kent & Essex – leading the delivery of reactive maintenance contracts across occupied social housing properties, offering the opportunity to join a well-established contractor with a strong pipeline of long-term work.
This is an excellent opportunity for an experienced Contract Manager to join a leading contractor delivering reactive maintenance and responsive repairs across social housing contracts throughout London, Kent and Essex.
Reporting into senior leadership, the successful candidate will take full operational responsibility for multiple contracts, overseeing service delivery, operational performance, health & safety, commercial outcomes, and client relationships. Working closely with supervisors, site teams, planners, commercial teams, residents, and client representatives, you will ensure repairs are delivered safely, efficiently, and in line with contractual KPIs.
- Manage the day-to-day delivery of reactive maintenance contracts across occupied social housing properties
- Lead and support operational teams, including supervisors, planners, administrators, and directly employed operatives
- Build and maintain strong relationships with housing association clients and key stakeholders
- Monitor contract performance against KPIs, SLAs, budgets, and compliance requirements
- Ensure the highest standards of health & safety, quality, and customer service are maintained
- Work closely with commercial teams to manage costs, variations, and overall contract performance
- Chair and attend client meetings, operational reviews, and performance meetings
- Support recruitment, development, and performance management of operational teams
Previous experience working as a Contract Manager within reactive maintenance, responsive repairs, social housing, or property maintenance is required.
Strong operational management experience across occupied residential properties is essential.
Proven ability to manage client relationships and contract performance is necessary.
Excellent understanding of repairs operations, KPI management, and service delivery is expected.
Full UK driving licence is required.
Salary: £60,000 – £70,000 depending on experience
Benefits include car allowance, comprehensive benefits package, long-term career progression opportunities, and the opportunity to work across established social housing contracts in London, Kent, and Essex.
Immediate start available.
This Contract Manager role offers the opportunity to join a well-established contractor delivering essential reactive maintenance services across social housing, with a strong pipeline of long-term work and excellent career progression.
Contracts Manager, Senior Manager in London employer: Skilled Careers
Skilled Careers is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Manchester. With a strong focus on employee development, we provide ample growth opportunities through training and mentorship, ensuring our team members thrive in their careers while managing exciting projects. Join us to be part of a supportive environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Manager, Senior Manager in London
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Skilled Careers, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Contracts Manager, Senior Manager at Skilled Careers.
We think you need these skills to ace Contracts Manager, Senior Manager in London
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Skilled Careers
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
