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- Tasks: Lead a dynamic team in delivering essential repairs and maintenance services.
- Company: Join a well-established social housing maintenance operation in Leatherhead.
- Benefits: Competitive salary up to £49,000, pension scheme, and career progression opportunities.
- Other info: Fast-paced environment with a focus on customer satisfaction and continuous improvement.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in reactive repairs and previous supervisory roles required.
Team Leader job in Leatherhead – overseeing reactive repairs and maintenance operations within a busy social housing environment, ensuring the efficient delivery of responsive property maintenance services across occupied residential stock in Surrey and surrounding areas.
This is an excellent opportunity for an experienced Team Leader to join a fast-paced reactive maintenance team within the social housing sector. The role will focus on coordinating day-to-day repairs and maintenance activity, ensuring all works are completed safely, efficiently, and to a consistently high standard while maintaining strong customer satisfaction.
The successful candidate will be responsible for supervising operatives and subcontractors, supporting the planning and allocation of workloads, and driving performance across key operational KPIs including response times, productivity, quality, and compliance.
Key Responsibilities- Leading and supporting the day-to-day delivery of reactive repairs and maintenance services across housing stock in Surrey and surrounding areas.
- Supervising operatives, trades staff, and subcontractors to ensure effective job completion and service delivery standards.
- Supporting scheduling, planning, and allocation of works to meet agreed service levels and deadlines.
- Monitoring job progress and ensuring repairs are completed on time and to a high standard of workmanship.
- Driving performance against KPIs including first-time fix rates, productivity, quality, and customer satisfaction.
- Ensuring all works are carried out in line with health & safety regulations and compliance requirements.
- Acting as a key point of contact for tenants, ensuring a professional and customer-focused service at all times.
- Supporting materials management, resource planning, and workforce coordination.
- Escalating complex repairs and operational issues to senior management where required.
- Contributing to continuous improvement initiatives across reactive maintenance operations.
- Experience working within reactive repairs, maintenance, or social housing environments.
- Previous supervisory or team leader experience within property services or maintenance.
- Strong understanding of job scheduling, workflow coordination, and operative management.
- Good knowledge of health & safety and compliance within maintenance environments.
- Strong communication and customer service skills within occupied housing settings.
- Ability to manage workloads effectively in a fast-paced operational environment.
- Experience working with subcontractors and/or direct labour teams.
- Full UK driving licence.
- Up to £49,000 salary.
- Company benefits package.
- Pension scheme.
- Career progression opportunities within a growing social housing maintenance environment.
This Team Leader role in Leatherhead offers the opportunity to join a well-established social housing maintenance operation delivering essential reactive repairs and maintenance services. The position would suit an experienced supervisor or maintenance professional looking to step into a more senior operational role within a fast-moving, customer-focused environment. Apply now to be considered for this opportunity.
Team Leader in Leatherhead employer: Skilled Careers
Contact Detail:
Skilled Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Leatherhead
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for a Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of reactive repairs and maintenance. Be ready to discuss your experience with supervising teams and managing workloads, as well as how you ensure high standards of customer satisfaction.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've driven performance against KPIs in previous roles. Highlight your ability to coordinate effectively and maintain compliance with health and safety regulations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Team Leader in Leatherhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous supervisory roles and any relevant experience in reactive repairs or social housing to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Team Leader role. Share specific examples of how you've driven performance and maintained high standards in past positions.
Showcase Your Communication Skills: Since this role involves liaising with tenants and managing teams, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect your ability to engage effectively with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Skilled Careers
✨Know Your Stuff
Make sure you brush up on your knowledge of reactive repairs and maintenance. Understand the key responsibilities of the role, especially around supervising operatives and managing workloads. Being able to discuss specific examples from your past experience will show that you're not just familiar with the job but have hands-on expertise.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to lead and support a team effectively. Prepare to share examples of how you've successfully managed teams in the past, particularly in fast-paced environments. Highlight your approach to driving performance against KPIs and ensuring high standards of workmanship.
✨Customer Service is Key
In this role, you'll be a key point of contact for tenants, so it's crucial to showcase your strong communication and customer service skills. Think of scenarios where you've resolved tenant issues or improved customer satisfaction. This will help illustrate your commitment to providing a professional and customer-focused service.
✨Health & Safety Matters
Familiarise yourself with health and safety regulations relevant to the maintenance sector. Be prepared to discuss how you've ensured compliance in previous roles and how you would maintain safety standards in this position. This shows that you take the responsibility seriously and understand its importance in property maintenance.