At a Glance
- Tasks: Act as the key contact between residents and project teams, ensuring smooth communication.
- Company: Join a leading national contractor with a focus on high-end residential projects.
- Benefits: Competitive salary, full-time permanent role, and opportunities for career advancement.
- Other info: Dynamic role with travel across the UK and a collaborative team environment.
- Why this job: Make a real difference in residents' lives while working on exciting refurbishment projects.
- Qualifications: Experience as a Resident Liaison Officer and strong communication skills required.
Are you an experienced Resident Liaison Officer / Tenant Liaison Officer looking for a new role?
Salary: £34,000 - £40,000
Contract type: Full-time / Permanent
Office location: Central London
Skilled Careers have partnered with a leading main contractor that works with a host of commercial clients in the student accommodation, leasing and high-end residential sectors and are seeking an experienced, proactive Resident Liaison Officer with excellent communication and customer service skills. This is not a Resident Liaison Officer role within the social housing sector!
The company:
A national main contractor with offices across the UK that specialises in refurbishment contracts in occupied complexes across the country.
The role:
The resident liaison officer operating out of the London branch of this main contractor will be the primary point of contact between the project team and residents (lease holders, estates managers and tenants), leading clear communications and ensuring minimal disruption, successful access arrangements and smooth refurbishment process.
Your responsibilities will include:
- Working as part of a central Resident Liaison team function based in central London (SE1)
- Visiting projects from time to time across the country
- Deliver presentations to clients, residents/lease holders and other key stakeholders.
- Query & request handling and establishing an appropriate action plan, coordinating with the site operations team and agree upon timescales for resolution which will be communicated back to the relevant parties along with providing progress updates.
- Maintaining company trackers and ensuring all queries, requests and complaints are accurately recorded with supporting actions, outcomes and are monitored through to completion.
- Presenting at committee and client meetings.
- Be the bridge that minimises disruptions and ensure projects proceed in line with programme.
Requirements:
- Previous experience as a Resident Liaison Officer / Tenant Liaison Officer is essential
- Driving licence and access to your own vehicle is essential
- Proficient with Microsoft Office and IT systems
- Excellent written and verbal communication skills
- Collaborative and organised
- Be comfortable presenting at monthly meetings with clients and stakeholders.
Ready to advance your career with a respected main contractor and work on a host of schemes across the country? If the answer is yes we'd like to hear from you.
Resident Liaison Officer in Lambeth employer: Skilled Careers
Join a leading national main contractor based in Central London, where you will thrive in a dynamic work culture that values communication and collaboration. With competitive salaries and opportunities for professional growth, this role as a Resident Liaison Officer offers the chance to make a meaningful impact on high-end residential and student accommodation projects while enjoying the vibrant atmosphere of London. Experience a supportive environment that encourages innovation and rewards dedication, making it an excellent place for your career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Lambeth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Skilled Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Skilled Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer in Lambeth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Skilled Careers:Your cover letter is your chance to shine! Tell us why you want to work at Skilled Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Skilled Careers!
How to prepare for a job interview at Skilled Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
