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For Companies At a Glance
- Tasks: Engage with residents and guide them through energy-efficiency upgrades.
- Company: Leading contractor focused on social housing and sustainability.
- Benefits: Competitive pay, long-term role, and mileage expenses covered.
- Why this job: Join the Green Revolution and make a real difference in your community.
- Qualifications: Experience as a Resident Liaison Officer and a full UK driving licence.
- Other info: Dynamic role with opportunities to enhance your communication and problem-solving skills.
The predicted salary is between 18 - 27 £ per hour.
Are you an experienced Resident Liaison Officer (RLO) looking for a long-term role on a high-profile project? We are seeking a proactive RLO to join a leading contractor delivering SHDF (Social Housing Decarbonisation Fund) works across Hammersmith.
This is a vital role helping residents navigate energy-efficiency upgrades, including external wall insulation, solar panels, and new heating systems.
THE OFFER
- Pay Rate: £22.57 per hour
- Contract Type: Ongoing Temporary (Long-term project)
- Location: Hammersmith (Site-based across the borough)
- Sector: Social Housing / Net Zero & Retrofit
- Hours: Monday – Friday, 8:00 am – 5:00 pm
- Vehicle Requirement: MUST drive and have access to your own vehicle (Mileage expensed during the temporary period).
THE ROLE
As the RLO, you will be the primary link between the site production team and the residents. SHDF works are intensive and require a high level of "hand-holding" to ensure residents understand the benefits and processes of the retrofit works.
Key Responsibilities:
- Resident Engagement: Conduct pre-start surveys and home visits to explain the scope of works (insulation, solar, heating upgrades).
- Access Management: Coordinate and secure access to properties, ensuring the program of works remains on schedule.
- Technical Communication: Translate technical "Decarbonisation" jargon into easy-to-understand information for residents.
- Conflict Resolution: Handle resident queries, complaints, and anxieties professionally, ensuring a "Right First Time" experience.
- Documentation: Keep detailed records of resident interactions, site photos, and signed-off satisfaction surveys via digital systems.
- Community Liaison: Attend resident meetings and coffee mornings to provide project updates.
CANDIDATE REQUIREMENTS
- Experience: Proven experience as an RLO (Resident Liaison Officer) or TLO (Tenant Liaison Officer) within the Social Housing sector.
- Sector Knowledge: Experience with Planned Works (Kitchens & Bathrooms) is good, but experience with External Refurbishment or Retrofit schemes is highly desirable.
- Transport: A full UK Driving Licence and access to your own vehicle for daily site travel across Hammersmith is essential.
- Soft Skills: Exceptional empathy, patience, and the ability to manage difficult conversations with diverse residents.
- IT Literacy: Proficient in using Microsoft Office and digital handheld devices for reporting.
If you are a resident-focused professional with a car and want to be part of the "Green Revolution" in social housing, apply now with your updated CV.
Resident Liaison officer in Hammersmith employer: Skilled Careers
Contact Detail:
Skilled Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison officer in Hammersmith
✨Tip Number 1
Get to know the company and its projects before your interview. Research their recent works, especially in social housing and decarbonisation. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to explain complex ideas simply. Try role-playing with a friend to get comfortable translating technical jargon into everyday language.
✨Tip Number 3
Showcase your empathy and conflict resolution skills during interviews. Share specific examples of how you've handled difficult conversations with residents in the past. This will demonstrate your ability to manage relationships effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Resident Liaison officer in Hammersmith
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer. Use keywords from the job description, like 'resident engagement' and 'conflict resolution', to show we’re on the same page.
Showcase Your Soft Skills: In your application, don’t forget to mention your empathy and patience. These are key traits for managing resident interactions, so give us examples of how you've handled tough conversations in the past.
Be Clear and Concise: When writing your cover letter, keep it straightforward. We want to see your passion for the role and how you can help residents navigate the retrofit works without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Skilled Careers
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the SHDF works and how they impact residents. This will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Resident Scenarios
Think about potential scenarios you might face while liaising with residents. Prepare examples of how you've handled difficult conversations or resolved conflicts in the past. This will demonstrate your empathy and problem-solving skills, which are crucial for this position.
✨Brush Up on Technical Jargon
Since you'll be translating technical information into layman's terms, it’s essential to understand the basics of decarbonisation and retrofit processes. Be ready to explain these concepts simply, as this will showcase your ability to communicate effectively with residents.
✨Showcase Your Community Engagement Skills
Highlight any experience you have with community engagement or resident meetings. Discuss how you’ve built relationships in previous roles and how you plan to keep residents informed and involved throughout the project. This will reflect your commitment to fostering a positive community atmosphere.
