Resident Liaison Officer (SHDF) | Enfield | £17.00 PAYE or £22.57 Umbrella Social Housing – Energy Efficiency & Decarbonisation | Temp-to-Perm Are you a customer-focused Resident Liaison Officer looking to secure a long-term career in the fast-growing green energy sector We are urgently seeking a dedicated RLO to join an flagship Social Housing Decarbonisation Fund (SHDF) scheme based out of Enfield. This is a fantastic Temp-to-Perm opportunity with a leading property services contractor, offering immediate work, competitive pay options, and excellent long-term career stability. THE OFFER Pay Rate: £17.00 per hour (Direct PAYE) OR £22.57 per hour (Umbrella PAYE) Contract: Temp-to-Perm (Transitioning to a permanent contract following a successful 12-13 week probationary period) Location: Enfield (Field-based covering local social housing stock) Working Hours: Monday – Friday, 08:00 am – 17:00 pm Requirements: Must hold a full UK Driving Licence and have access to your own vehicle. THE ROLE (SHDF Project Focus) Decarbonisation and retrofit projects are highly rewarding but logistically complex. You will be the vital link between residents, the client, and specialist contractors, guiding residents through major energy-efficiency upgrades designed to lower their energy bills and warm their homes. Works will include coordinating the installation of External Wall Insulation (EWI), Loft Insulation top-ups, smart home tech, and upgraded ventilation systems. Key Responsibilities: Pre-Start Engagement: Conduct home visits and condition surveys to introduce the green energy upgrades, explain the process, and identify any vulnerable resident needs. Access Coordination: Work closely with the project scheduler and site manager to secure high access rates for specialist energy contractors, minimising project delays. Customer Excellence: Deliver fantastic customer service by handling resident queries on the doorstep, managing expectations, and resolving complaints swiftly and professionally. Data Tracking: Maintain accurate resident communication logs, tracker files, and satisfaction surveys utilising Microsoft Excel. CANDIDATE REQUIREMENTS Experience: Proven track record as an RLO or TLO (Tenant Liaison Officer) within Social Housing. Experience specifically on SHDF, Retrofit, or EWI schemes is highly desirable. Communication: Exceptional communication and interpersonal skills, with the ability to explain technical green energy installations in simple terms to residents. IT Literacy: Well-versed in using Microsoft Excel for data entry and daily project tracking. Mobility: A full UK Driving Licence and a reliable vehicle are mandatory for travelling across the Enfield patch. Attributes: Professional, enthusiastic, resilient, and passionate about delivering high-quality community service. If you are an experienced RLO in North London looking to build a stable career in the decarbonisation sector, apply today with your updated CV for an immediate interview
