Resident Liaison Officer (RLO) – SHDF Retrofit Scheme Resident Liaison Officer | RLO | Tenant Liaison | Social Housing | Decarbonisation | SHDF | EWI Job Title: Resident Liaison Officer (RLO) – Decarbonisation Framework Location: Enfield, North London (Site-Based Framework) Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE) Contract Type: Ongoing Contract / Long-Term Placement Working Hours: Full-Time, Monday to Friday (Standard Site Hours) Sector: Social Housing / Energy Efficiency Retrofit (SHDF) Essential Requirements: Proven RLO experience in social housing, full UK Driving Licence & vehicle Are you an experienced Resident Liaison Officer (RLO) or Tenant Liaison Officer with direct experience supporting Social Housing Decarbonisation Fund (SHDF) programmes or major energy-efficiency retrofit schemes We are urgently recruiting a customer-focused, proactive Resident Liaison Officer to join a busy delivery team on a major multi-property decarbonisation project based out of Enfield. Paying £23.00 per hour (Umbrella) or £17.32 per hour (PAYE), you will serve as the vital link between residents, site delivery teams, and local housing officers during extensive energy-efficiency upgrades. This workstream involves multi-measure decarbonisation upgrades across live occupied estates, specifically focusing on External Wall Insulation (EWI), solar PV, window/door replacements, and ventilation installs. Why Apply for This Role Competitive Hourly Rates: Earn £23.00/hr (Umbrella) or £17.32/hr (PAYE) with regular weekly pay cycles. High-Impact Net-Zero Sector: Gain direct, high-profile experience on funded SHDF social housing decarbonisation schemes. Long-Term Framework Stability: Consistent, ongoing site work across North London domestic property portfolios. Immediate Start: Rapid interview and onboarding process for candidates available on short notice. Key Responsibilities: Resident Engagement & Consultations: Conduct initial property visits, tenant inductions, and condition surveys to explain planned SHDF retrofit measures and installation timelines. Access Management: Coordinate daily work schedules with residents, site managers, and specialist sub-contractors to maintain high access rates for installation teams. Vulnerability & Needs Assessment: Identify vulnerable tenants, log specific access or health needs, and implement tailored support to minimise disruption during active works. Enquiry & Complaint Resolution: Serve as the primary on-site contact for tenant queries, resolving concerns quickly and carrying out post-completion sign-offs and satisfaction surveys. Site Record Keeping: Maintain meticulous daily liaison logs, update progress trackers, and report site updates to operational managers. Candidate Profile & Requirements: RLO Experience (Essential): Proven track record as a Resident Liaison Officer, Tenant Liaison Officer, or Customer Care Officer within social housing, planned maintenance, or retrofit schemes. Decarbonisation / SHDF Familiarity: Prior experience supporting SHDF, PAS 2030 / 2035, EWI, solar PV, or heat pump works in occupied domestic properties is highly desirable. Mobility & Driving Licence: Full UK Driving Licence and access to a reliable vehicle for travelling across local estate patches in Enfield. Customer Focus: Strong communication, active listening, and conflict-resolution skills when working with diverse resident communities. Location: Based within an easy commute of Enfield, North London. How to Apply: If you are an experienced Resident Liaison Officer based near Enfield ready for a new contract supporting SHDF works at £23.00/hr Umbrella, click APPLY NOW with your updated CV for an immediate review. Keywords: Resident Liaison Officer, RLO, Tenant Liaison Officer, Customer Care Officer, Social Housing, SHDF, Decarbonisation, Retrofit, EWI, External Wall Insulation, Solar PV, Planned Maintenance, Enfield, North London, Middlesex
Resident Liaison officer in Enfield Town employer: Skilled Careers
At Skilled Careers, we pride ourselves on being an excellent employer in the construction industry, offering a supportive work culture that values teamwork and personal growth. Our employees benefit from comprehensive training opportunities, competitive pay, and a commitment to safety, all while working in the vibrant community of Barton Le Clay. Join us to not only advance your career but also to be part of a company that truly cares about its workforce and their development.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison officer in Enfield Town
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Skilled Careers, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resident Liaison officer at Skilled Careers.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Skilled Careers
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
