Resident Liaison Officer
Social Housing Refurbishment & Planned Maintenance
Full-time | Permanent
Basingstoke, Hampshire
Up to £33,000 + £4,000 Car Allowance + Benefits
Resident Liaison Officer job in Basingstoke / Farnborough - supporting the delivery of social housing refurbishment and planned maintenance works, offering the opportunity to join an established contractor working in partnership with a leading housing association.
The Role
This is an excellent opportunity for an experienced Resident Liaison Officer to join an established contractor delivering social housing refurbishment and planned maintenance works across Basingstoke and Farnborough.
The successful candidate will act as the main point of contact between residents, site teams and the client, ensuring effective communication throughout the delivery of works to occupied residential properties.
Working closely with Site Managers, operational teams and housing association representatives, the Resident Liaison Officer will be responsible for managing resident enquiries, coordinating access arrangements, resolving concerns and ensuring residents are kept informed throughout the programme.
This role requires someone currently working as a Resident Liaison Officer within social housing, housing associations or a Decent Homes environment , with strong communication skills and experience supporting residents during refurbishment works.
The position is ideally suited to candidates living within a practical commuting distance of Basingstoke or Farnborough.
Key Responsibilities
Acting as the main point of contact for residents throughout planned maintenance and refurbishment works
Building positive relationships with residents, housing association representatives and site teams
Keeping residents informed of upcoming works, project progress and potential disruptions
Coordinating property access arrangements and resident appointments
Managing resident enquiries, complaints and concerns professionally and efficiently
Conducting resident visits, consultations and pre-start meetings where required
Supporting vulnerable residents and ensuring...
Resident Liaison Officer in East Kilbride employer: Skilled Careers
At Skilled Careers, we pride ourselves on being an excellent employer in the construction industry, offering a supportive work culture that values teamwork and personal growth. Our employees benefit from comprehensive training opportunities, competitive pay, and a commitment to safety, all while working in the vibrant community of Barton Le Clay. Join us to not only advance your career but also to be part of a company that truly cares about its workforce and their development.
