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- Tasks: Be the vital link between residents and our site team during kitchen and bathroom refurbishments.
- Company: Join a dedicated team focused on improving social housing in Dartford.
- Benefits: Competitive pay, long-term contract options, and a chance to make a real difference.
- Why this job: Help residents through their home transformations while honing your communication and organisational skills.
- Qualifications: Experience as a Resident Liaison Officer or similar role is essential.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
The predicted salary is between 22 - 23 £ per hour.
We are seeking a dedicated Resident Liaison Officer (RLO) to join our team in Dartford. This role is solely focused on our Kitchen and Bathroom refurbishment program, acting as the essential link between our residents and the site delivery team.
As the works are being carried out inside residents' homes, this role requires exceptional empathy, organisation, and a resident-first approach to ensure a smooth delivery.
THE OFFER
- Pay Rate: Competitive Hourly Rate (approx. £22.50 - £23.00 per hour)
- Location: Dartford (Field-based across local housing schemes)
- Sector: Social Housing / Planned Maintenance
- Focus: Kitchen & Bathroom Refurbishments
Requirements: Full UK Driving Licence and access to a vehicle are mandatory.
Contract: Long-term Contract / Permanent opportunities available.
THE ROLE (Kitchen & Bathroom Specialist)
You will be the face of the contract, managing the end-to-end resident journey from the initial survey through to the final sign-off of their new kitchen or bathroom.
Key Responsibilities:
- Pre-Start Surveys: Visit residents to introduce the project, explain the disruption levels, and identify any specific needs or vulnerabilities.
- Choice Management: Assist residents in choosing their kitchen units, worktops, flooring, and bathroom finishes, ensuring all selections are recorded and ordered correctly.
- Access Coordination: Manage the schedule of works by ensuring residents are home for trades, minimising no-access appointments and delays.
- Conflict Resolution: Handle any on-site queries or complaints regarding the quality or timing of the works, resolving issues before they escalate.
- Support: Act as the primary point of support for residents while their essential facilities (water/cooking) are temporarily out of use during the refurbishment.
- Documentation: Ensure all resident satisfaction surveys and property condition records are kept up to date for client reporting.
CANDIDATE REQUIREMENTS
- Experience: Proven experience as an RLO or TLO (Tenant Liaison Officer) is essential. Previous experience specifically with Internal Planned Works (K&B) is a major advantage.
- Communication: Ability to explain technical work programs in simple, reassuring terms to residents.
- Mobility: Must drive and have a reliable vehicle for travel between sites in Dartford.
- Resilience: Comfortable working in a fast-paced construction environment and dealing with high-pressure situations inside residents' homes.
- Organization: Strong IT skills for logging surveys, choices, and daily site activity.
If you are a proactive RLO looking for a long-term role in the Dartford area, please apply now with your updated CV.
Resident Liaison officer in Dartford employer: Skilled Careers
Contact Detail:
Skilled Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison officer in Dartford
✨Tip Number 1
Get to know the company and its values before your interview. This shows you’re genuinely interested and helps you tailor your responses to fit their culture. Plus, it gives you some great talking points!
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to explain things clearly and empathetically. Try role-playing with a friend or family member to get comfortable with potential questions.
✨Tip Number 3
Be ready to share specific examples from your past experience that highlight your problem-solving skills and ability to handle conflict. Think of situations where you turned a negative into a positive for residents.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Resident Liaison officer in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer or similar roles. Focus on your skills in customer service, conflict resolution, and any specific experience with kitchen and bathroom refurbishments.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed resident relationships and handled challenges in previous positions.
Showcase Your Communication Skills: Since this role requires explaining technical details to residents, demonstrate your communication skills in your application. Use clear and simple language to convey your points, just like you would with residents.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Skilled Careers
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the specifics of kitchen and bathroom refurbishments, as well as the importance of empathy and organisation in this role.
✨Showcase Your Communication Skills
Since this role involves explaining technical work to residents, practice how you would communicate complex information in simple terms. Prepare examples from your past experiences where you've successfully resolved conflicts or handled resident queries.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage schedules and coordinate access for tradespeople. Think of specific instances where your organisational skills made a difference in a project, especially in a fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their current projects, team dynamics, and how they measure resident satisfaction. This shows your genuine interest in the role and helps you assess if it's the right fit for you.