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- Tasks: Engage with tenants and operatives, providing top-notch customer service in a busy environment.
- Company: Join a leading contractor in social housing, making a difference in communities.
- Benefits: Enjoy a full-time role with regular hours and the chance to grow your skills.
- Why this job: Be part of a dynamic team where your people skills shine and every day is different.
- Qualifications: No specific experience needed; just bring your customer service skills and positive attitude.
- Other info: This is an office-based role in Cheam, perfect for entry-level candidates.
The predicted salary is between 28800 - 43200 £ per year.
I am actively recruiting for a customer service operative/ call handler for our clients office in Cheam.
This role is full time in the office and will be normal working hours.
We are also happy to talk to entry level candidate with customer service experience.
The role will include talking to tenants and operative on a social housing contract for a main contractor.
We need someone with good people skills, great work ethic and a positive attitude to deal with the busy hustle and bustle of the gas world.
If you are interested in the role please apply with a up to date CV or call Honor on0782 340 5092
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Customer service operative/ Call Handler – Social Housing employer: Skilled Careers
Contact Detail:
Skilled Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service operative/ Call Handler – Social Housing
✨Tip Number 1
Familiarise yourself with the social housing sector. Understanding the challenges and needs of tenants can help you stand out during conversations with our team, showing that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since this role involves talking to tenants and operatives, being able to convey information clearly and empathetically will be crucial. Consider role-playing scenarios to boost your confidence.
✨Tip Number 3
Demonstrate your positive attitude. During any interactions, whether it's a phone call or an informal chat, let your enthusiasm for helping others shine through. This can make a lasting impression on our hiring team.
✨Tip Number 4
Network with current employees or others in the industry. Engaging with people who work in social housing can provide valuable insights and tips that could help you during the interview process.
We think you need these skills to ace Customer service operative/ Call Handler – Social Housing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise any roles where you've dealt with clients or tenants, showcasing your people skills and positive attitude.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention your work ethic and how you can contribute to the busy environment of social housing. Personalise it to show your understanding of the company's needs.
Highlight Relevant Skills: In your application, focus on skills that are crucial for this role, such as communication, problem-solving, and teamwork. Provide examples of how you've successfully used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Skilled Careers
✨Showcase Your People Skills
As a customer service operative, your ability to communicate effectively is crucial. Prepare examples of how you've successfully handled difficult situations with customers in the past, highlighting your empathy and problem-solving skills.
✨Demonstrate Your Work Ethic
Employers value a strong work ethic, especially in a busy environment like social housing. Be ready to discuss times when you went above and beyond in your previous roles, showing your commitment to providing excellent service.
✨Stay Positive and Adaptable
A positive attitude can make a significant difference in customer service roles. Think of instances where you maintained a positive outlook despite challenges, and be prepared to share how you adapt to changing situations.
✨Research the Company and Role
Understanding the company and its values will help you align your answers during the interview. Familiarise yourself with their social housing projects and be ready to discuss how your skills can contribute to their mission.
