Resident Liaison Officer (RLO) Green Energy & Retrofit
Resident Liaison Officer Tenant Liaison Social Housing SHDF Retrofit Energy Efficiency
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Job Title: Resident Liaison Officer (RLO) Social Housing Decarbonisation
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Location: Mitcham, South London (Local Estate Patch)
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Pay Rate: £23.00 per hour (Umbrella) OR £17.32 per hour (PAYE direct) + Weekly Pay
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Contract Type: Full-Time Contract
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Hours: Monday to Friday, Standard Day Shift (37.5 40 hours per week)
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Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Essential RLO / Social Housing Experience
Looking for an RLO role where your hard work is genuinely appreciated, your day flies by, and you get to make a tangible difference in people's lives
We are hiring a dedicated Resident Liaison Officer to join a supportive, forward-thinking site team delivering a flagship Social Housing Decarbonisation Fund (SHDF) retrofit project in Mitcham.
This isn't just about managing schedules it's about helping local residents transform their living spaces into warm, energy-efficient homes while working alongside a contractor that values its people.
Why You ll Love Working Here:
- Top-Tier Earnings: Competitive pay at £23.00/hr (Umbrella) or £17.32/hr (PAYE direct) with hassle-free weekly payments.
- Make a Real Impact: Be the friendly face behind life-changing green upgrades (EWI, insulation, and ventilation) that slash energy bills for local families.
- Great Work-Life Balance: Enjoy predictable, stable Monday-to-Friday day shifts no weekend work or late-night calls.
- Supportive Environment: Join an energetic site management team that actually listens, backs you up on difficult access days, and respects your expertise on the ground.
What You ll Be Doing:
- Being the Friendly Face on Site: Conduct warm, informative pre-start home visits to walk residents through upcoming energy upgrades and answer their questions with confidence.
- Keeping the Wheels Turning: Work hand-in-hand with site supervisors and specialist sub-contractors to schedule property access smoothly and keep project timelines on track.
- Problem Solving with Heart: Support vulnerable residents through short-term disruption, de-escalating concerns before they turn into complaints, and finding smart solutions that keep everyone happy.
- Celebrating Handovers: Take pride in guiding tenants through final sign-offs, collecting positive customer satisfaction feedback, and seeing the finished transformation firsthand.
What We re Looking For:
- Proven RLO / TLO Experience: Prior experience in social housing or local authority maintenance/retrofit projects where you've proven your ability to handle resident communications.
- Natural People Skills: High empathy, fantastic listening skills, and a calm, positive attitude that puts residents at ease instantly.
- Driver: A valid Full UK Driving Licence and access to your own vehicle for moving around the local Mitcham patch.
- Organization: Comfort keeping accurate communication logs and managing daily appointments efficiently.
Ready to Join the Team
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Resident Liaison officer in Camberley employer: Skilled Careers
At Skilled Careers, we pride ourselves on being an excellent employer in the construction industry, offering a supportive work culture that values teamwork and personal growth. Our employees benefit from comprehensive training opportunities, competitive pay, and a commitment to safety, all while working in the vibrant community of Barton Le Clay. Join us to not only advance your career but also to be part of a company that truly cares about its workforce and their development.
