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- Tasks: Engage with residents, manage expectations, and ensure satisfaction during refurbishment projects.
- Company: Join a dedicated team in the social housing sector in Brent.
- Benefits: Earn £22.57 per hour with ongoing contract opportunities.
- Why this job: Make a real difference in residents' lives while developing your communication skills.
- Qualifications: Experience in social housing and strong interpersonal skills required.
- Other info: Full UK driving licence needed; dynamic role with varied responsibilities.
The predicted salary is between 30000 - 40000 £ per year.
Are you a customer-focused professional with experience in the social housing sector? We are seeking a dedicated Resident Liaison Officer (RLO) to join our team in Brent. This is a vital role acting as the primary link between our residents, the local authority, and our site delivery teams.
If you excel at building relationships, managing expectations, and ensuring a high standard of resident satisfaction during major works programmes, we want to hear from you.
THE OFFER
- Pay Rate: £22.57 per hour
- Location: Brent (Covering various schemes across the Borough)
- Sector: Social Housing / Property Services
- Requirements: Full UK Driving Licence and access to a vehicle are essential.
- Contract: Ongoing Contract / Permanent opportunities.
THE ROLE
As the Resident Liaison Officer, you will be the face of the project. You will ensure that residents are fully informed and supported throughout the duration of planned maintenance and refurbishment works.
Key Responsibilities:
- Resident Engagement: Conduct pre-start surveys and home visits to introduce the works and explain the process to residents.
- Communication: Distribute letters, notices, and newsletters to keep the community updated on project timelines.
- Choice Management: Assist residents in making selections for internal works (e.g., kitchen/bathroom colours and finishes) and ensure these are accurately recorded.
- Conflict Resolution: Act as the first point of contact for any resident queries or complaints, resolving issues swiftly and professionally on-site.
- Liaison: Coordinate between site managers, trade operatives, and residents to ensure access is gained and works proceed smoothly.
- Documentation: Maintain accurate resident files, visit logs, and satisfaction surveys to provide clear audit trails for the client.
CANDIDATE REQUIREMENTS
- Experience: Proven experience as an RLO or TLO (Tenant Liaison Officer) within the Social Housing sector.
- Communication: Exceptional interpersonal skills with the ability to communicate with a diverse range of residents.
- Resilience: Ability to remain calm and professional in challenging situations or when dealing with difficult complaints.
- Mobility: Must hold a full UK Driving Licence and be comfortable travelling between different sites within the Brent area.
- IT Literacy: Proficient in using Microsoft Office and mobile devices for logging site data.
- Organisation: Strong time management skills to handle multiple residents and workstreams simultaneously.
If you are a proactive RLO looking for a rewarding role in West London, please apply now with your updated CV.
Resident Liaison officer in Brent employer: Skilled Careers
Contact Detail:
Skilled Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison officer in Brent
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile highlights your experience as an RLO or TLO, showcasing your communication skills and conflict resolution abilities. Connect with industry professionals and engage with relevant content to boost your visibility.
✨Tip Number 3
Prepare for interviews by practising common questions related to resident engagement and conflict resolution. Think of specific examples from your past experiences that demonstrate your skills. We want you to shine when it comes to showing how you handle challenging situations!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, get that CV polished and hit 'apply'!
We think you need these skills to ace Resident Liaison officer in Brent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the social housing sector. We want to see how your skills as a Resident Liaison Officer shine through, so don’t be shy about showcasing relevant projects and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Use it to explain your passion for resident engagement and how you’ve successfully managed expectations in previous roles.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to connect with diverse residents. Use clear and concise language, and maybe even share an example of how you’ve resolved a conflict or improved resident satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Skilled Careers
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like resident engagement and conflict resolution. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an RLO, communication is key. Prepare examples from your past experiences where you've successfully engaged with residents or resolved conflicts. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Your Resilience
Interviews can be nerve-wracking, but it's important to stay calm and composed. Think of times when you've faced challenges in previous roles and how you handled them. This will show your potential employer that you can maintain professionalism under pressure.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, project timelines, or how they measure resident satisfaction. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.