Resident Liaison Officer Social Housing Refurbishment & Planned Maintenance Full-time | Permanent Basingstoke, Hampshire Up to £33,000 + £4,000 Car Allowance + Benefits Resident Liaison Officer job in Basingstoke / Farnborough – supporting the delivery of social housing refurbishment and planned maintenance works, offering the opportunity to join an established contractor working in partnership with a leading housing association. The Role This is an excellent opportunity for an experienced Resident Liaison Officer to join an established contractor delivering social housing refurbishment and planned maintenance works across Basingstoke and Farnborough. The successful candidate will act as the main point of contact between residents, site teams and the client, ensuring effective communication throughout the delivery of works to occupied residential properties. Working closely with Site Managers, operational teams and housing association representatives, the Resident Liaison Officer will be responsible for managing resident enquiries, coordinating access arrangements, resolving concerns and ensuring residents are kept informed throughout the programme. This role requires someone currently working as a Resident Liaison Officer within social housing, housing associations or a Decent Homes environment, with strong communication skills and experience supporting residents during refurbishment works. The position is ideally suited to candidates living within a practical commuting distance of Basingstoke or Farnborough. Key Responsibilities Acting as the main point of contact for residents throughout planned maintenance and refurbishment works Building positive relationships with residents, housing association representatives and site teams Keeping residents informed of upcoming works, project progress and potential disruptions Coordinating property access arrangements and resident appointments Managing resident enquiries, complaints and concerns professionally and efficiently Conducting resident visits, consultations and pre-start meetings where required Supporting vulnerable residents and ensuring individual needs are considered throughout works Preparing and distributing resident communications, newsletters and project updates Liaising with Site Managers, subcontractors and operational teams to minimise disruption Maintaining accurate records of resident interactions, appointments and complaints Monitoring resident satisfaction and supporting the resolution of outstanding issues Ensuring effective communication between residents, contractors and the housing association Supporting the successful delivery of works across occupied residential properties Requirements Currently working as a Resident Liaison Officer within social housing, housing associations or a Decent Homes environment Proven experience supporting residents during planned maintenance, refurbishment or improvement works Experience working within occupied residential properties Strong understanding of resident engagement, customer care and complaint resolution Ability to build positive relationships with residents, clients and operational teams Experience coordinating property access and communicating planned works Excellent communication, organisational and problem-solving skills Confident handling challenging situations and supporting vulnerable residents Good IT skills and experience maintaining accurate resident records Full UK driving licence and access to own vehicle – essential Based within a practical commuting distance of Basingstoke / Farnborough Package & Benefits Salary up to £33,000 depending on experience £4,000 annual car allowance Permanent, full-time position Eligible for a salary sacrifice vehicle scheme following successful completion of a 3-month probation period Car allowance can be used towards funding a vehicle through the scheme Company pension scheme Additional company benefits (subject to confirmation) Opportunity to work on an established social housing contract Career progression opportunities with a leading construction and property services contractor Working across Basingstoke and Farnborough This Resident Liaison Officer role in Basingstoke / Farnborough offers the opportunity to support a social housing refurbishment and planned maintenance programme, ensuring residents receive excellent communication and customer service throughout the delivery of works. Apply now through Skilled Careers to be considered for this opportunity
Resident Liaison Officer in Basingstoke employer: Skilled Careers
At Skilled Careers, we pride ourselves on being an excellent employer in the construction industry, offering a supportive work culture that values teamwork and personal growth. Our employees benefit from comprehensive training opportunities, competitive pay, and a commitment to safety, all while working in the vibrant community of Barton Le Clay. Join us to not only advance your career but also to be part of a company that truly cares about its workforce and their development.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Basingstoke
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Skilled Careers, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resident Liaison Officer at Skilled Careers.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Skilled Careers
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
