Resident Liaison officer in Staines

We are seeking a dedicated and skilled Resident Liaison Officer to join our team working on a key infrastructure project in the vicinity of Heathrow Airport. This is an excellent opportunity to start on a temporary basis with a clear pathway to a permanent role, where you will be the crucial link between the project and the local community.

Your key responsibilities will include:

• Being the primary point of contact for residents affected by the infrastructure works, addressing their queries, concerns, and providing timely updates.
• Establishing and maintaining strong, positive relationships with residents, community groups, and local stakeholders.
• Effectively communicating complex project information in a clear, concise, and accessible manner through various channels (e.g., face-to-face meetings, newsletters, drop-in sessions, phone calls, emails).
• Organising and facilitating resident engagement activities, such as community meetings, information sessions, and site visits.
• Proactively identifying and addressing potential issues and concerns raised by residents, escalating complex matters appropriately.
• Maintaining accurate records of all resident interactions, enquiries, and resolutions.
• Working closely with the project team, including site managers, engineers, and communication specialists, to ensure a coordinated approach to resident engagement.
• Monitoring and reporting on resident feedback to the project team to inform decision-making and mitigate potential impacts.
• Assisting with the development and distribution of project information materials.
• Ensuring compliance with relevant stakeholder engagement plans and procedures.

To be successful in this role, you will possess:

• Proven experience in a customer-facing role with strong communication and interpersonal skills.
• Experience as a Resident Liaison Officer (RLO) or in community engagement/public relations is highly desirable.
• Exceptional communication and interpersonal skills, with the ability to build rapport and trust with diverse communities.
• Strong empathy and the ability to understand and address resident concerns sensitively and professionally.
• Excellent organisational and administrative skills, with the ability to manage multiple tasks and prioritise effectively.
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• The ability to work independently and as part of a team.
• A proactive and solution-oriented approach to problem-solving.
• Excellent attention to detail and accuracy.
• A valid UK Driving Licence and access to your own vehicle may be required due to the location and potential need for travel within the Heathrow area.

Why this is a great opportunity:

• Temp-to-Perm Pathway: Secure a permanent position with a reputable organisation following a successful temporary period.
• Competitive Hourly Rate: Earn £15 - £17 per hour while on the temporary contract.
• Permanent Salary: Enjoy a salary of £36,000 per annum upon successful transition to a permanent role.
• Work on a Significant Project: Contribute to a key infrastructure development in a prominent location.
• Make a Real Difference: Be the voice of the community and ensure their needs are considered throughout the project.
• Develop Your Stakeholder Management Skills: Gain valuable experience in engaging with a diverse range of stakeholders.
• Collaborative Environment: Work within a dynamic and supportive project team.

If you are a motivated and empathetic individual looking for a fantastic Temp-to-Perm opportunity in the Heathrow area where you can build a rewarding career in resident liaison, we encourage you to apply!