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- Tasks: Engage with tenants and coordinate refurbishment projects across social housing properties.
- Company: Join a dynamic team focused on improving local communities through essential housing projects.
- Benefits: Earn £18.59 per hour, gain valuable experience, and enjoy a supportive work environment.
- Why this job: Make a real impact in residents' lives while developing your skills in customer service and project management.
- Qualifications: Experience in customer service or community liaison is essential; strong communication skills are a must.
- Other info: Temporary role with potential for permanent placement; driving license required.
Location: Thurrock, Essex (with travel to scattered properties across the borough)
Pay: £18.59 per hour
Contract Type: Temporary with a chance to go Permanent
Contract Duration: Until July 25th with further work being released
Exciting Opportunity: Join a dynamic team for a rewarding temporary role as a Resident Liaison Officer. This crucial position will play a key part in a significant kitchen and bathroom refurbishment project across scattered social housing properties in Thurrock, Essex.
About the Role: As a Resident Liaison Officer, you will be the vital link between tenants and the project team. You will build strong relationships with residents, ensuring a smooth and positive experience throughout the refurbishment process.
- Key Responsibilities:
- Champion of Tenant Satisfaction: Proactively engage with tenants, providing clear, concise, and empathetic communication. Conduct pre-works visits to discuss the project scope, answer questions, and address any concerns. Maintain regular, open communication with tenants throughout the project, providing updates and proactively addressing issues.
- Project Coordination & Support: Coordinate appointments and access for contractors, ensuring efficient project timelines. Monitor project progress closely, ensuring quality standards are met and deadlines are achieved. Act as a key problem-solver, swiftly resolving any issues that may arise during the refurbishment.
- Data & Reporting: Accurately gather and record tenant feedback, project progress data, and any relevant information. Prepare clear and concise reports on project progress and any identified issues.
- Exceptional Customer Service: Deliver outstanding customer service to all tenants, consistently exceeding expectations. Build and maintain strong, positive relationships with tenants and other stakeholders.
Essential Requirements:
- Proven experience in a customer service or community liaison role, ideally within a housing or social care environment.
- Excellent communication and interpersonal skills - you're a confident communicator who can build rapport easily.
- Exceptional organisational and time-management skills with the ability to prioritise effectively in a fast-paced environment.
- A proactive and problem-solving approach with the ability to think on your feet and find solutions.
- Experience working with vulnerable groups (highly desirable).
- Knowledge of housing regulations and best practice (desirable).
- Full UK Driving License and access to your own vehicle is essential; business expenses will be paid.
Benefits of Joining Our Team:
- Be part of a vital project that makes a real difference to the lives of local residents.
- Gain valuable experience in social housing and project management.
- Work with a supportive and collaborative team.
To Apply: Apply today! Applications will be reviewed on a rolling basis, so early applications are strongly encouraged.
Resident Liaison Officer employer: Skilled Careers Ltd
Contact Detail:
Skilled Careers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the local community in Thurrock. Understanding the demographics and specific needs of the residents will help you build rapport and trust, which is crucial for a Resident Liaison Officer.
✨Tip Number 2
Brush up on your communication skills. Since you'll be the main point of contact for tenants, being able to convey information clearly and empathetically will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities during any interviews or discussions. Think of examples from past experiences where you've successfully resolved issues, especially in customer service or community roles.
✨Tip Number 4
Network with professionals in the housing sector. Attend local events or join online forums related to social housing to gain insights and potentially get referrals that could help you land the job.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or community liaison roles. Emphasise any previous work with vulnerable groups and your understanding of housing regulations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to build rapport. Mention specific examples of how you've successfully engaged with tenants or resolved issues in past roles.
Highlight Key Skills: In your application, focus on your organisational and time-management skills. Provide examples of how you've prioritised tasks effectively in fast-paced environments, as this is crucial for the role.
Show Enthusiasm for the Role: Express your passion for making a difference in the lives of local residents. Highlight your eagerness to contribute to the kitchen and bathroom refurbishment project and your commitment to exceptional customer service.
How to prepare for a job interview at Skilled Careers Ltd
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Be prepared to demonstrate your ability to engage with tenants effectively. Share examples of how you've successfully communicated in previous roles, especially in challenging situations.
✨Highlight Your Problem-Solving Abilities
This role requires a proactive approach to resolving issues. Think of specific instances where you've identified problems and implemented solutions. Discuss how you can apply this experience to ensure a smooth refurbishment process.
✨Demonstrate Your Organisational Skills
With multiple properties to manage, strong organisational skills are essential. Prepare to discuss how you prioritise tasks and manage your time effectively, especially in fast-paced environments.
✨Familiarise Yourself with Housing Regulations
While not mandatory, having knowledge of housing regulations can set you apart. Brush up on relevant laws and best practices in social housing to show your commitment to the role and the community.
