Job Description
Resident Liaison Officer (RLO)
Location: Based out of Leamington Spa, CV33
Role Type: Temp to Perm
Start Date: Immediate Rate: £17 - £22 per hour
The Opportunity: Resident Liaison Officer (Retrofit)
We are looking for an experienced and proactive Resident Liaison Officer to join our team on a major home energy improvements and retrofit contract. This is an immediate start, ongoing position based out of our site office in Leamington Spa.
This role is vital to the success of the project, as you will be the main point of contact for residents, ensuring that the home energy improvement works are carried out with minimal disruption. The work will primarily cover areas such as Stratford (CV47), Alcester (B49), and Southam (CV47). This position would be an ideal fit for someone located in the Coventry or surrounding areas.
Key Responsibilities
Resident Communication: Act as the primary liaison between residents, site management, and the client. You will be responsible for providing clear and consistent updates on the progress of works.
Access and Scheduling: Coordinate access with residents to their homes, ensuring that all appointments are scheduled efficiently and with their consent.
Issue Resolution: Handle and resolve resident queries, concerns, and complaints with professionalism and a solutions-based approach.
Project Administration: Maintain detailed records of all communication and interactions with residents, and assist with the distribution and collection of satisfaction surveys.
On-Site Support: Visit properties as required to liaise with residents directly and assist with any logistical issues related to the project.
Candidate Profile
Experience: Proven experience as a Resident Liaison Officer, ideally with a background in social housing, repairs, or property refurbishment. Experience in retrofit or home energy improvement projects is a significant advantage.
Communication Skills: Exceptional verbal and written communication skills with the ability to build rapport and manage expectations effectively.
Empathy: A compassionate and patient approach to handling resident concerns is essential.
Organisational Skills: The ability to manage your time and workload efficiently while dealing with multiple tasks.
Mobility: A full UK driving license and your own vehicle are required due to the travel involved between different sites.
Salary & Benefits
Fuel Allowance: A fuel allowance is provided to cover mileage for on-site travel.
Contract: Temporary with a strong possibility of becoming a permanent role based on performance and project needs.
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Resident Liaison officer in Swindon employer: Skilled Careers Ltd
Join our dedicated team as a Resident Liaison Officer in Thurrock, Essex, where you will play a pivotal role in enhancing the lives of local residents through impactful kitchen and bathroom refurbishment projects. We pride ourselves on fostering a supportive work culture that values collaboration and personal growth, offering you the chance to develop your skills in community engagement and project management while making a meaningful difference in the community. With competitive pay and the potential for permanent employment, this is an excellent opportunity for those seeking rewarding and fulfilling work.
