Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with tenants and ensure smooth communication during refurbishment projects.
- Company: Join a dynamic team focused on improving social housing in Thurrock.
- Benefits: Earn £18.59 per hour, gain valuable experience, and enjoy a supportive work environment.
- Why this job: Make a real difference in residents' lives while developing your skills in project management.
- Qualifications: Customer service experience is essential; strong communication and organisational skills are a must.
- Other info: Temporary role with potential for permanent placement; driving license required.
Location: Thurrock, Essex (with travel to scattered properties across the borough)
Pay: £18.59 per hour
Contract Type: Temporary with a chance to go Permanent
Contract Duration: Until July 25th with further work being released
Exciting Opportunity: Join a dynamic team for a rewarding temporary role as a Resident Liaison Officer. This crucial position will play a key part in a significant kitchen and bathroom refurbishment project across scattered social housing properties in Thurrock, Essex.
About the Role: As a Resident Liaison Officer, you will be the vital link between tenants and the project team. You will build strong relationships with residents, ensuring a smooth and positive experience throughout the refurbishment process.
Key Responsibilities:
- Champion of Tenant Satisfaction: Proactively engage with tenants, providing clear, concise, and empathetic communication. Conduct pre-works visits to discuss the project scope, answer questions, and address any concerns. Maintain regular, open communication with tenants throughout the project, providing updates and proactively addressing issues.
- Project Coordination & Support: Coordinate appointments and access for contractors, ensuring efficient project timelines. Monitor project progress closely, ensuring quality standards are met and deadlines are achieved. Act as a key problem-solver, swiftly resolving any issues that may arise during the refurbishment.
- Data & Reporting: Accurately gather and record tenant feedback, project progress data, and any relevant information. Prepare clear and concise reports on project progress and any identified issues.
- Exceptional Customer Service: Deliver outstanding customer service to all tenants, consistently exceeding expectations. Build and maintain strong, positive relationships with tenants and other stakeholders.
Essential Requirements:
- Proven experience in a customer service or community liaison role, ideally within a housing or social care environment.
- Excellent communication and interpersonal skills - you're a confident communicator who can build rapport easily.
- Exceptional organisational and time-management skills with the ability to prioritise effectively in a fast-paced environment.
- A proactive and problem-solving approach with the ability to think on your feet and find solutions.
- Experience working with vulnerable groups (highly desirable).
- Knowledge of housing regulations and best practice (desirable).
- Full UK Driving License and access to your own vehicle is essential; business expenses will be paid.
Benefits of Joining Our Team:
- Be part of a vital project that makes a real difference to the lives of local residents.
- Gain valuable experience in social housing and project management.
- Work with a supportive and collaborative team.
To Apply: Apply today! Applications will be reviewed on a rolling basis, so early applications are strongly encouraged.
Contact Detail:
Skilled Careers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison officer
✨Tip Number 1
Familiarise yourself with the local community and the specific needs of residents in Thurrock. Understanding the demographics and any ongoing issues can help you connect better with tenants during your role.
✨Tip Number 2
Brush up on your communication skills, especially in handling difficult conversations. As a Resident Liaison Officer, you'll need to address concerns and provide updates, so being able to communicate clearly and empathetically is key.
✨Tip Number 3
Network with professionals in the housing and social care sectors. Attend local events or join online forums to meet others in similar roles, which can provide insights and potentially lead to recommendations.
✨Tip Number 4
Prepare for potential questions about your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues, as this will demonstrate your proactive approach to the role.
We think you need these skills to ace Resident Liaison officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or community liaison roles. Emphasise any previous work with vulnerable groups and your ability to communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for tenant satisfaction and your proactive problem-solving skills. Mention specific examples from your past experiences that demonstrate your ability to build strong relationships with residents.
Highlight Relevant Skills: In your application, clearly outline your organisational and time-management skills. Provide examples of how you've successfully managed multiple tasks in a fast-paced environment.
Show Knowledge of Housing Regulations: If you have knowledge of housing regulations and best practices, make sure to mention this in your application. It shows that you are informed and prepared for the role.
How to prepare for a job interview at Skilled Careers Ltd
✨Showcase Your Communication Skills
As a Resident Liaison Officer, your ability to communicate effectively is crucial. Prepare examples of how you've successfully engaged with tenants or clients in the past, highlighting your empathetic approach and problem-solving skills.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. Be ready to discuss how you manage multiple tasks and priorities, especially in fast-paced environments. Consider sharing specific tools or methods you use to stay organised.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle challenging situations. Think of scenarios where you've had to resolve conflicts or address tenant concerns, and be prepared to explain your thought process and actions.
✨Research Housing Regulations
While not mandatory, having knowledge of housing regulations can set you apart. Brush up on relevant laws and best practices in social housing, as this will demonstrate your commitment to the role and the community.
