Resident Liaison Officer

Job Title: Resident Liaison Officer – Kitchen & Bathroom Refurbishment Project

Location: Thurrock, Essex (with travel to scattered properties across the borough)

Pay: £18:59 per hour

Contract Type: Temporary with a chance to go Permanent

Contract Duration: Until July 25th with further work being released

Exciting Opportunity:

Join a dynamic team for a rewarding temporary role as a Resident Liaison Officer. This crucial position will play a key part in a significant kitchen and bathroom refurbishment project across scattered social housing properties in Thurrock, Essex.

About the Role:

As a Resident Liaison Officer, you will be the vital link between tenants and the project team. You will build strong relationships with residents, ensuring a smooth and positive experience throughout the refurbishment process.

Key Responsibilities:

• Champion of Tenant Satisfaction:
  • Proactively engage with tenants, providing clear, concise, and empathetic communication.
  • Conduct pre-works visits to discuss the project scope, answer questions, and address any concerns.
  • Maintain regular, open communication with tenants throughout the project, providing updates and proactively addressing issues.
• Project Coordination & Support:
  • Coordinate appointments and access for contractors, ensuring efficient project timelines.
  • Monitor project progress closely, ensuring quality standards are met and deadlines are achieved.
  • Act as a key problem-solver, swiftly resolving any issues that may arise during the refurbishment.
• Data & Reporting:
  • Accurately gather and record tenant feedback, project progress data, and any relevant information.
  • Prepare clear and concise reports on project progress and any identified issues.
• Exceptional Customer Service:
  • Deliver outstanding customer service to all tenants, consistently exceeding expectations.
  • Build and maintain strong, positive relationships with tenants and other stakeholders.

Essential Requirements:

• Proven experience in a customer service or community liaison role, ideally within a housing or social care environment.
• Excellent communication and interpersonal skills – you're a confident communicator who can build rapport easily.
• Exceptional organisational and time-management skills with the ability to prioritise effectively in a fast-paced environment.
• A proactive and problem-solving approach with the ability to think on your feet and find solutions.
• Experience working with vulnerable groups (highly desirable).
• Knowledge of housing regulations and best practice (desirable).
• Full UK Driving License and access to your own vehicle is essential business expenses will be paid.

Benefits of Joining Our Team:

• Be part of a vital project that makes a real difference to the lives of local residents.
• Gain valuable experience in social housing and project management.
• Work with a supportive and collaborative team.

To Apply:

• Apply today!!!!!
• Applications will be reviewed on a rolling basis, so early applications are strongly encouraged.

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