At a Glance
- Tasks: Build strong relationships and enhance customer experiences across Benelux and Scandinavia.
- Company: Join SkillCorner, the leader in AI-driven sports data, revolutionising how teams make decisions.
- Benefits: 100% remote work, competitive salary, and opportunities for travel and professional growth.
- Other info: Ideal for those who thrive in a collaborative, fast-paced environment.
- Why this job: Be part of a dynamic team that impacts sports through innovative data solutions.
- Qualifications: Fluent in English and a local language, with a passion for football and data analysis.
The predicted salary is between 40500 - 49500 £ per year.
ABOUT SKILLCORNER
Skill Corner is the global leader in AI-driven sports data, delivering automated player and ball tracking from single-camera video, including broadcast, tactical and wide-angle sources.
Our computer-vision technology and AI-powered analytics help teams, leagues, federations and agencies make smarter decisions in recruitment, development, performance analysis and team strategy.
Founded in Paris in 2016, Skill Corner operates across football, basketball and American football.
Our data covers more than 150 competitions worldwide and is trusted by more than 300 teams, leagues and federations.
We are an international, collaborative team united by problem solving, competitive edge, self-awareness, team spirit and a direct, practical approach.
ROLE
Skill Corner is seeking a Customer Solutions Manager to develop strong working relationships and outstanding experiences for customers across Benelux (Belgium, Netherlands, Luxemburg) and Scandinavia.
Through proactive analysis, product education and practical support, you will help customers embed Skill Corner data into daily scouting, recruitment and performance workflows and partner with sales colleagues on retention and expansion.
LOCATION
Remote in Belgium, Netherlands, Denmark, Sweden, or Norway would be preferred, ideally close to a major transit hub.
Regular regional travel and occasional visits to Paris are required.
RESPONSIBILITIES
- Lead customer and product onboarding, education and training online and in person.
- Create and present tailored analysis, tools and educational material.
- Support data integration through APIs, analytics tools, templates and dashboards.
- Maintain frequent communication with customers and Business Development on strategy and problem solving.
- Provide proactive and reactive support and coordinate with Analysis, Product and Marketing.
- Collect, structure and communicate customer feedback internally.
- Create scalable training resources and identify renewal, advocacy and expansion opportunities.
REQUIREMENTS
- Fluent English plus at least one relevant local language.
- Passion for and deep knowledge of football.
- Experience working with data and presenting analysis in a professional setting.
- Excellent written and verbal communication, organisation and stakeholder management.
- Ability and willingness to travel for customer meetings and industry events.
- PREFERRED EXPERIENCE
- Experience working in a professional football environment.
- Data analysis within scouting, recruitment or performance.
- Claude, Python and SQL; familiarity with Big Query, Streamlit, Tableau or Power BI.
- Understanding of APIs, ETL concepts and analytics workflows.
- YOUR PERSONALITY
- Analytical, empathetic and confident in front of customers.
- Organised, strategic and proactive.
- A strong collaborator with a practical, solutions-led mindset.
- #J-18808-Ljbffr
Customer Solutions Manager – Benelux & Scandinavia - 100% Remote employer: SkillCorner SAS
SkillCorner is an exceptional employer that fosters a dynamic and collaborative work culture, where innovation and problem-solving are at the forefront. As a Customer Solutions Manager, you will enjoy the flexibility of remote work while being part of a passionate team dedicated to transforming sports data through cutting-edge AI technology. With opportunities for professional growth and regular engagement with customers across Benelux and Scandinavia, SkillCorner offers a rewarding environment for those looking to make a meaningful impact in the sports industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Manager – Benelux & Scandinavia - 100% Remote
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SkillCorner SAS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SkillCorner SAS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Solutions Manager – Benelux & Scandinavia - 100% Remote
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SkillCorner SAS:Your cover letter is your chance to shine! Tell us why you want to work at SkillCorner SAS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SkillCorner SAS!
How to prepare for a job interview at SkillCorner SAS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
