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- Tasks: Strengthen client relationships and drive customer success in a dynamic SaaS environment.
- Company: Join Skillcast, a leader in e-learning and compliance management.
- Benefits: Enjoy hybrid working, competitive salary, and generous holiday allowance.
- Why this job: Make a real impact by helping companies build ethical and compliant workplaces.
- Qualifications: 5+ years in account management with a focus on B2B SaaS.
- Other info: Be part of a growing business with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Skillcast is seeking a dedicated, experienced SaaS B2B Senior Account Manager to strengthen client relationships, drive customer success, and support revenue growth!
About us: Skillcast Group Plc is a B2B provider of e-learning and staff compliance management. We help companies to train and motivate their employees to act with integrity and in compliance with laws and regulations. Our clients are from all sectors, but the financial services sector is a major focus. Skillcast is a provider of e-learning and compliance technology that helps companies to build ethical, inclusive and resilient workplaces and a culture of compliance with regulations and standards.
The Role: We now have an opening for a dedicated, experienced SaaS B2B Senior Account Manager that is responsible for strengthening existing client relationships to drive customer success, retention and upsells. This position will suit a highly motivated sales account manager with B2B SaaS customer success experience.
Key Responsibilities:
- Manage your portfolio of clients and take full ownership of their customer success
- Achieve your revenue targets and KPIs as set out by the Commercial team
- Onboard new clients that are transferred from the Business Development team into your portfolio
- Build a deep understanding of client business priorities and form solid relationships at multiple levels
- Keep clients engaged with relevant updates, present Skillcast products and services and articulate Skillcast USPs
- Grow client revenue stream with products and services that help the client succeed
- Plan renewals and execute them in a timely manner
- Work with the commercial team to maintain and update client and sales information in CRM, including customer profiles, pain points, key objections
You:
- 5+ years of account management/customer success experience, with a B2B SaaS provider serving compliance, learning, or regulatory-focused clients
- Demonstrated ability to build trusted relationships and influence senior stakeholders in client organisations through a consultative, value-driven approach
- Track record of portfolio growth, including high client retention, cross-sell, and upsell success in a B2B SaaS environment
- Demonstrate strong communication and presentation skills, able to translate complex SaaS and compliance concepts into clear client value propositions
- Solution focused and proactive attitude with an entrepreneurial spirit to deliver on client needs
- Organised and self-motivated to meet and exceed agreed targets
- Disciplined and efficient use of CRM systems, controls and the use metrics track record
Benefits:
- Join a growing business in a thriving and innovative sector
- Hybrid working – 2 days per week office and 3 days per week working from home
- Competitive salary plus competitive commission
- 28 days holiday (full time) plus Bank Holidays
- Contributory Pension
- Health Care Plan upon completion of probation
- Life Assurance from Day 1
Location: London, EC3A 3DH, Hybrid
Salary: 45k base plus competitive commission
Job Type: Full Time, Permanent
Closing Date: Friday 14th November 2025
To submit your CV for this role, please click 'Apply Now'
SaaS B2B Senior Account Manager employer: Skillcast
Contact Detail:
Skillcast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS B2B Senior Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential clients or colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers or clients, make sure to highlight your experience in SaaS B2B account management. Share success stories and how you've driven customer success in previous roles – it’s all about demonstrating your value!
✨Tip Number 3
Be proactive! Don’t wait for job openings to come to you. Reach out to companies you admire, like Skillcast, and express your interest in working with them. A well-timed email can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 4
Utilise our website! When you find a role that excites you, apply directly through our site. It shows you're genuinely interested and makes it easier for us to track your application. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace SaaS B2B Senior Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of SaaS B2B Senior Account Manager. Highlight your experience in account management and customer success, especially in a B2B SaaS environment. We want to see how your skills align with our mission at Skillcast!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about client relationships and how you can drive customer success. Be sure to mention any relevant achievements that demonstrate your ability to meet targets and grow portfolios.
Showcase Your Communication Skills: As a Senior Account Manager, strong communication is key. In your application, make sure to convey your ability to translate complex concepts into clear value propositions. We love seeing candidates who can articulate their thoughts clearly and effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining the Skillcast team!
How to prepare for a job interview at Skillcast
✨Know Your Stuff
Before the interview, dive deep into Skillcast's products and services. Understand their unique selling points and how they help clients in compliance and e-learning. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Success Stories
Prepare specific examples from your past experience that highlight your achievements in account management and customer success. Focus on instances where you drove revenue growth, retained clients, or successfully onboarded new customers. Numbers speak volumes, so quantify your successes!
✨Build Rapport
During the interview, aim to build a connection with your interviewers. Ask insightful questions about their challenges and priorities. This demonstrates your consultative approach and shows that you’re not just looking for a job, but are genuinely interested in helping Skillcast succeed.
✨Be Solution-Oriented
Emphasise your proactive attitude and solution-focused mindset. Discuss how you've tackled client pain points in the past and how you plan to do the same at Skillcast. This aligns perfectly with their need for someone who can drive customer success and retention.