At a Glance
- Tasks: Support clients with bookings and provide exceptional service for winter sports and cycling holidays.
- Company: Join a rapidly growing travel company with a fun and supportive culture.
- Benefits: Enjoy travel discounts, hybrid working, and regular social events like ski trips and BBQs.
- Other info: Opportunities for career growth in a dynamic and exciting environment.
- Why this job: Combine your love for travel and adventure while helping others create unforgettable experiences.
- Qualifications: Strong customer service skills, attention to detail, and a passion for the outdoors.
The predicted salary is between 22050 - 26950 £ per year.
This is a wide-ranging and exciting role, supporting our winter-sports and cycling programmes, in a fast growing and ever-changing business.
As part of our Client Services team you will be responsible for every aspect of the booking process once the client has confirmed their holiday.
Our ideal candidate will have unparalleled customer service skills, a keen eye for detail and a positive ‘can-do’ attitude.
- Roles and Responsibilities
- Provide support and guidance to the client post booking, ensuring unparalleled service is always delivered
- Answering client queries regarding their accommodation or resort by phone and email
- Assisting clients in booking lift passes, ski school, ski hire and restaurants
- Administration
- Liaising with tour operators or directly with European and North American suppliers to administer changes to client bookings
- Processing new bookings and invoices
- Preparing travel itineraries and sending client travel documents
- Arranging client payments by phone or bank transfer
- Chasing clients in a timely manner to pay any overdue monies
Essential Skills and Experience
- Previous office experience
- Excellent written communication and a friendly telephone manner with a willingness to go the extra mile
- Exceptional organisational skills and attention to detail
- You must work well in a team with a hard-working and flexible approach
- Numerate
- A love of the mountains and or cycling and travel
- Desired Skills and Experience
- Language skills (French, German or Italian) are useful
- A background in high-end tailor-made travel
- We Offer a Great Benefits Package
- Rapidly growing business with bases in England, Scotland and Ireland, offering opportunities to grow your career within the Active Travel Group
- Regular social activities including annual end-of-season ski trip, summer BBQ’s and regular weeknight events
- Modern open-plan office adjacent to Brixton Market, with opportunity for hybrid home working
- Contributory pension
- Active Travel Group travel discounts
- Friends and Family discount scheme
- Cycle to work scheme/childcare voucher scheme
Our team at Ski Solutions is made up of passionate skiers, together we create tailor-made ski holidays and wonderful memories for our clients.
Our company culture is supportive and fun with hybrid working and regular week-night events. We also enjoy an end of season annual ski trip.
We Can Tailor-Make a Holiday to Suit You...
We have a team of experts on hand to help you choose the perfect holiday.
From a luxury ski weekend in Val d’Isère to a big adventure in the Rockies, we’re whatever you want your holiday to be.
- The Home of Forward-Thinking Experiential Travel
- #J-18808-Ljbffr
Client Services Executive in London employer: Ski Solutions Ltd
At Ski Solutions, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates passion for travel and the outdoors. Our modern office in Brixton Market fosters collaboration and creativity, while our commitment to employee growth is evident through regular social activities and opportunities for career advancement within our rapidly expanding business. With a comprehensive benefits package, including travel discounts and a supportive team environment, we ensure that every member feels valued and inspired to deliver unparalleled service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ski Solutions Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ski Solutions Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ski Solutions Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Ski Solutions Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ski Solutions Ltd!
How to prepare for a job interview at Ski Solutions Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
